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What is Maqsam?

Discover the future of business communication with Maqsam’s cutting-edge solutions, where advanced intelligence blends with contact center innovations to transform your customer interactions and drive growth for your organization. Expand your global footprint by leveraging local numbers across more than 200 cities, enabling you to connect with customers anytime, anywhere. Realize your business's complete potential with our sophisticated analytics that offer essential insights for informed decision-making. Effortlessly integrate with leading CRM and Helpdesk systems to optimize your software landscape, ensuring smooth customer service and sales operations. Maqsam equips support and sales teams to automate repetitive tasks, enhancing productivity and increasing revenue across multiple communication channels, such as voice calls and WhatsApp. Additionally, we furnish businesses with resources to extend their market presence, creating a strong local identity through easily accessible local numbers in over 200 cities, which ultimately strengthens their competitiveness in the industry. By adopting these innovative solutions, companies can not only improve customer satisfaction but also foster long-term loyalty in a rapidly evolving marketplace.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Salesforce
Salesloft
Triple Point S&OP
WhatsApp
Zendesk
Zoho CRM

Integrations Supported

XTEL AI
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Salesforce
Salesloft
Triple Point S&OP
WhatsApp
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$45 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Maqsam

Date Founded

2019

Company Location

Saudi Arabia

Company Website

maqsam.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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