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What is Mawidi?

Mawidi provides customized AI solutions aimed at automating reception and appointment processes in both Arabic and English, primarily targeting service-oriented businesses in Qatar, with its headquarters situated in Doha. The platform is equipped with tailored workflows for WhatsApp and voice communications, which streamline booking inquiries, oversee appointments in Mawidi, and enable rescheduling, cancellations, and handoffs to the staff of the business. For selected services, clients can utilize deposit payment links via a specific company payment account, receiving payment confirmations once transactions are completed successfully. The features accessible to users vary based on their selected plan, the service providers they engage with, and their overall business setup. It is important to verify the required languages, booking protocols, and escalation methods before activating the service. As of now, there is no integration with Google Calendar or Outlook that allows for the creation of customer booking events in those calendars. Users should also take the time to examine the pricing information to understand the most current terms tied to each plan. Furthermore, Mawidi is committed to refining its services by actively considering user input and analyzing market developments, ensuring that they remain responsive to the evolving needs of their clientele. In doing so, they strive to maintain a competitive edge in the rapidly changing landscape of AI solutions for businesses.

What is Kestrel Voice?

Kestrel Voice is an innovative no-code AI solution designed to function as a receptionist and streamline voice operations, specifically created for businesses that emphasize the importance of every call they receive. Users can easily connect their phone number and input relevant information such as services offered, hours of operation, common questions, policies, and booking procedures, allowing for a quick and efficient setup without the necessity of a customized voice system. The AI receptionist proficiently manages incoming calls by eliminating spam, delivering responses grounded in the business's verified information, qualifying inquiries from customers, handling appointment scheduling or changes, routing important calls, and taking messages. Each call generates useful outputs like transcripts, summaries, follow-up actions, and insights about customer interactions. In addition, Kestrel Voice can leverage the same business knowledge for website chat, public AI profiles, and meeting support, allowing companies to maintain a cohesive and adaptable AI interface across both phone and online customer interactions. This comprehensive strategy not only enhances the efficiency of service providers but also significantly improves customer experiences through various communication platforms. Furthermore, the integration of Kestrel Voice into daily operations ensures that businesses can adapt to changing customer needs while maintaining high standards of service.

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Media

Integrations Supported

WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

$279
Free Trial Offered?

Pricing Information

$29/month/user

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Mawidi

Date Founded

2023

Company Location

Qatar

Company Website

mawidi.com/en

Company Facts

Organization Name

Kestrel Voice

Company Location

United States

Company Website

www.kestrelvoice.com

Categories and Features

AI Receptionists

Not specified

Categories and Features

AI Receptionists

Not specified

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