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What is Message Mate?

Globally, messaging has emerged as a favored and swiftly growing means of communication (Economist). Neglecting to connect with your customers through messaging results in overlooking a significant evolution in customer engagement, akin to the introduction of email. Our platform makes it easier for businesses and clients to interact directly. It is designed to be secure, scalable, and exceptionally efficient. By incorporating Message Mate into your website, customers can conveniently text your business, which allows your agents to provide real-time assistance as they complete their purchases. Customer inquiries are promptly routed to your team, greatly increasing the chances of conversions by simplifying the process for customers seeking help. No matter how your team decides to reply, customers receive responses via text, which fosters the feeling of having a personalized conversation with your brand. Moreover, messages can be sent to multiple agents through email, SMS, or an intuitive web dashboard, enhancing communication fluidity. This strategy not only strengthens customer relationships but also optimizes the purchasing experience, ensuring that clients feel valued and understood throughout their journey. Ultimately, this engagement method can lead to higher customer satisfaction and loyalty over time.

What is Equiitext?

Connecting with customers via SMS text messaging can greatly boost engagement and increase sales for your company. Our AI assistant, ALINA, delivers prompt and conversational responses to customer questions, making them feel acknowledged and valued. By actively interacting with your clientele, you can cultivate brand loyalty and establish significant relationships. This approach simplifies your sales pipeline, allowing you to see tangible results while monitoring your progress. SMS serves as the fastest and most direct way to reach your customers, giving them the flexibility to start conversations with your business whenever they wish. With EquiiText, you can set yourself apart from the competition and provide a dependable brand experience. Nurturing enduring relationships aids in customer retention, and the EquiiText auto-reply feature efficiently manages customer support, allowing you to conserve time and resources. Moreover, employing drip messaging can help maintain regular follow-ups, ensuring you stay present in your customers’ minds, which ultimately boosts your engagement strategy. Experience the ease of keeping your brand at the forefront of your customers’ thoughts through effective communication and watch as it positively impacts your business growth!

Media

Media

Integrations Supported

WooCommerce
BigCommerce
Ecwid
Facebook
Joomla!
Magento
Shopify
Squarespace
Weebly
WordPress
X (Twitter)
Zapier
Zendesk

Integrations Supported

WooCommerce
BigCommerce
Ecwid
Facebook
Joomla!
Magento
Shopify
Squarespace
Weebly
WordPress
X (Twitter)
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Pricing Information

$9.79 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OwnerListens

Date Founded

2011

Company Location

United States

Company Website

ownerlistens.com/message_mate/

Company Facts

Organization Name

Equiitext

Date Founded

2018

Company Location

United States

Company Website

equiitext.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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