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What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

What is Cisco BroadWorks?

Cisco BroadWorks is a powerful platform designed for enterprise communication and collaboration, providing outstanding security, performance, and scalability. By collaborating with Cisco service providers, it integrates effortlessly with Cisco Webex to meet a wide variety of communication and collaboration needs for businesses. Esteemed as the top cloud business communication solution worldwide, Cisco BroadWorks supports more than 26 million users across diverse organizations, ranging from small startups to large multinational corporations. Its dedication to mission-critical security and reliability is reflected in its remarkable 99.999% uptime, which guarantees complete redundancy. Furthermore, it complies with all pertinent regional regulations regarding security, data privacy, and law enforcement obligations. Cisco BroadWorks offers an extensive array of PBX functionalities at various levels—user, group, site, and enterprise—including features such as hunt groups, auto-attendants, unified messaging, and contact center functionalities. This adaptability positions it as a vital resource for organizations looking to effectively improve their communication frameworks. With the ability to scale according to business growth, Cisco BroadWorks remains a key player in enhancing productivity and collaboration across teams.

Media

Media

Integrations Supported

TimelyBill
CASH+ Call Recording Software
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR

Integrations Supported

TimelyBill
Go Integrator Cara

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/unified-communications/broadworks/index.html

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Call Center Management
Contact Management
Inbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Not specified

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