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What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

What is CompletePBX 5 IP PBX?

CompletePBX, Xorcom's core telephone system solution, serves as a Virtual IP PBX (Private Branch Exchange) or Phone System Appliance, integrating Asterisk and Linux to ensure robust stability and high operational performance. Developed with user-friendliness, advanced functionalities, and comprehensive security in mind, CompletePBX is designed to meet the diverse needs of modern communication. You can access a fully functional evaluation of the CompletePBX 5 virtual machine at no cost! Additionally, free online certification training for CompletePBX is offered, providing a foundational understanding of the system that can significantly streamline your learning process. With our assistance, you can expedite your journey to mastering this powerful phone system.

Media

Media

Integrations Supported

CASH+ Call Recording Software
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

Integrations Supported

CASH+ Call Recording Software
Video RTC

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Company Facts

Organization Name

Xorcom

Date Founded

2004

Company Location

USA, Israel

Company Website

xorcom.com/pbx-software/

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Call Center Management
Contact Management
Inbound Reporting
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Reporting/Analytics

Call Recording

Archiving
On-Demand Recording
Recording Bookmarking
Screen Activity Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions

Communications

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

PBX

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

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