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What is Monact?

Monact provides a solution for businesses to collect customer feedback and reviews by incorporating a QR code on a card placed inside the packaging of their orders. By designing a straightforward survey, generating a print-ready PDF, and including the card in the shipment, sellers can encourage customers to scan the code while the package is still being opened, enabling them to answer questions before being redirected to a page that highlights various review platforms. The feedback and scanning data are subsequently aggregated and displayed on a dashboard as customers unpack their orders. This service is particularly beneficial for sellers on platforms like Amazon, Etsy, eBay, and Shopify who do not have the means to directly email their customers; thus, the card functions as their primary method of communication. Campaigns can be organized either as surveys—featuring scoring, multiple-choice, or open-ended questions shown sequentially—or as direct review campaigns that navigate buyers straight to their preferred review sites, with the option to switch between formats without needing to reprint. Importantly, Monact ensures that all customers reach the same final screen irrespective of their feedback, as there are no restrictions on reviews based on their responses. Data can also be exported in CSV format, and users can take advantage of a complimentary plan, which includes the first 250 printed cards for those who choose a paid subscription. Furthermore, this unique strategy not only encourages authentic customer interaction but also significantly improves the overall shopping experience, making it a valuable tool for online sellers.

What is Bizrate Insights?

Bizrate Insights is a comprehensive platform aimed at capturing customer feedback and improving the shopping experience by collecting authenticated voice-of-customer data during critical stages of the online purchasing journey, including pre-purchase, purchase, and fulfillment. By converting this data into actionable insights, it enables brands to boost customer satisfaction, improve retention rates, and drive significant growth. Users are empowered to send limitless survey invitations and monitor vital metrics such as Net Promoter Score (NPS) and customer journey intelligence, while also comparing their performance against competitors to pinpoint friction areas and discover avenues for enhancement. Furthermore, Bizrate Insights provides tools for sharing verified reviews, which enhances search engine rankings and strengthens brand trust, along with dashboards that offer real-time analytics to support data-driven decision-making. The platform also includes features for expert insights analysis and customizable reporting, allowing teams from diverse sectors such as e-commerce, UX/CX, marketing, and customer support to quickly identify trends, assess customer sentiment, and reduce site abandonment rates. In addition, Bizrate Insights ensures that brands can adapt their strategies based on real-time feedback, ultimately serving as an essential ally for businesses aiming to refine their customer engagement tactics and secure lasting success in a highly competitive landscape.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

£39/month
Free Version
Free Trial Offered?

Pricing Information

$450 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Monact (Thrilla Digital LTD)

Date Founded

2026

Company Location

United Kingdom

Company Website

monact.co

Company Facts

Organization Name

Bizrate Insights

Date Founded

1996

Company Location

United States

Company Website

bizrateinsights.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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