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What is Monact?

Monact provides a solution for businesses to collect customer feedback and reviews by incorporating a QR code on a card placed inside the packaging of their orders. By designing a straightforward survey, generating a print-ready PDF, and including the card in the shipment, sellers can encourage customers to scan the code while the package is still being opened, enabling them to answer questions before being redirected to a page that highlights various review platforms. The feedback and scanning data are subsequently aggregated and displayed on a dashboard as customers unpack their orders. This service is particularly beneficial for sellers on platforms like Amazon, Etsy, eBay, and Shopify who do not have the means to directly email their customers; thus, the card functions as their primary method of communication. Campaigns can be organized either as surveys—featuring scoring, multiple-choice, or open-ended questions shown sequentially—or as direct review campaigns that navigate buyers straight to their preferred review sites, with the option to switch between formats without needing to reprint. Importantly, Monact ensures that all customers reach the same final screen irrespective of their feedback, as there are no restrictions on reviews based on their responses. Data can also be exported in CSV format, and users can take advantage of a complimentary plan, which includes the first 250 printed cards for those who choose a paid subscription. Furthermore, this unique strategy not only encourages authentic customer interaction but also significantly improves the overall shopping experience, making it a valuable tool for online sellers.

What is FeedbackFive?

Enhance your communication efficiency by leveraging Amazon Buyer-Seller Messaging in conjunction with the Request a Review platform, aimed at improving your feedback ratings, elevating your ranking, and driving increased sales! With FeedbackFive®, you can effortlessly initiate official Amazon rating requests using the same model as the Request a Review feature available in Seller Central. This platform guarantees compliance with Amazon's guidelines while allowing you to meticulously manage the timing of your requests, customize them according to your buyers' preferred languages, and filter orders by specific ASINs as needed. You can also easily monitor your ASINs and those of your competitors, with tracking options available for just $0.05 per product. Every FeedbackFive plan includes features for managing Amazon reviews. Rather than habitually refreshing your Amazon Seller Central for feedback updates or manually inspecting your products for new reviews, let FeedbackFive take care of monitoring on your behalf, providing you with instant alerts or a detailed daily overview for you and your team. This approach enables you to concentrate on other essential business activities while remaining updated on customer feedback in real-time, ensuring that you never miss an opportunity to improve your service. By streamlining these processes, you can maximize your operational efficiency and drive better results for your business.

Media

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Media

Integrations Supported

Amazon
Amazon Web Services (AWS)

Integrations Supported

Amazon
Amazon Web Services (AWS)

API Availability

Has API

API Availability

Has API

Pricing Information

£39/month
Free Version
Free Trial Offered?

Pricing Information

$9 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Monact (Thrilla Digital LTD)

Date Founded

2026

Company Location

United Kingdom

Company Website

monact.co

Company Facts

Organization Name

eComEngine

Date Founded

2007

Company Location

United States

Company Website

www.ecomengine.com/feedbackfive

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Amazon Seller Tools

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Popular Alternatives

Popular Alternatives

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