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What is Monact?

Monact provides a solution for businesses to collect customer feedback and reviews by incorporating a QR code on a card placed inside the packaging of their orders. By designing a straightforward survey, generating a print-ready PDF, and including the card in the shipment, sellers can encourage customers to scan the code while the package is still being opened, enabling them to answer questions before being redirected to a page that highlights various review platforms. The feedback and scanning data are subsequently aggregated and displayed on a dashboard as customers unpack their orders. This service is particularly beneficial for sellers on platforms like Amazon, Etsy, eBay, and Shopify who do not have the means to directly email their customers; thus, the card functions as their primary method of communication. Campaigns can be organized either as surveys—featuring scoring, multiple-choice, or open-ended questions shown sequentially—or as direct review campaigns that navigate buyers straight to their preferred review sites, with the option to switch between formats without needing to reprint. Importantly, Monact ensures that all customers reach the same final screen irrespective of their feedback, as there are no restrictions on reviews based on their responses. Data can also be exported in CSV format, and users can take advantage of a complimentary plan, which includes the first 250 printed cards for those who choose a paid subscription. Furthermore, this unique strategy not only encourages authentic customer interaction but also significantly improves the overall shopping experience, making it a valuable tool for online sellers.

What is Fetch Review?

Encouraging your clients to provide feedback has become quicker and more straightforward than ever. Fetch Reviews is recognized as a leading solution for review management in the current marketplace. With its user-friendly dashboard, the platform simplifies the entire review management experience, making it easy to dispatch review requests and monitor the history of client interactions. Studies show that a remarkable 88% of consumers consider reviews before making a purchase, while 63% are more likely to choose businesses that display favorable reviews. This insight has motivated us to facilitate a seamless process for clients to express their opinions directly, ensuring their perspectives are acknowledged prior to any public review publication. By giving clients the chance to submit feedback manually, you can tackle any issues they might bring up, which in turn boosts your reputation and increases customer satisfaction. Consequently, this approach not only cultivates a healthier interaction with your clients but also helps prevent negative reviews from arising in the first place, leading to a more favorable overall customer experience. Engaging effectively with your clients can turn potential criticism into constructive dialogue.

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Integrations Supported

Airbnb
Facebook
Google Business Profile
Tripadvisor
Yelp

Integrations Supported

Airbnb
Facebook
Google Business Profile
Tripadvisor
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

£39/month
Free Version
Free Trial Offered?

Pricing Information

$19.99 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Monact (Thrilla Digital LTD)

Date Founded

2026

Company Location

United Kingdom

Company Website

monact.co

Company Facts

Organization Name

Fetch Review

Date Founded

2024

Company Location

Australia

Company Website

fetch.review/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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