Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 9 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Shape Software Reviews & Ratings
    134 Ratings
    Company Website
  • Dynamo Software Reviews & Ratings
    68 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,030 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    10,300 Ratings
    Company Website
  • Act! Reviews & Ratings
    40 Ratings
    Company Website
  • Forethought Reviews & Ratings
    167 Ratings
    Company Website
  • Pipeliner CRM Reviews & Ratings
    750 Ratings
    Company Website
  • AddSearch Reviews & Ratings
    140 Ratings
    Company Website
  • Centrex Software Reviews & Ratings
    18 Ratings
    Company Website
  • Planfix Reviews & Ratings
    57 Ratings
    Company Website

What is Mria CRM?

Mria CRM is an all-encompassing customer relationship management solution specifically crafted for Jira Cloud. It leverages Atlassian's Forge platform to provide seamless integration with strong security measures and scalability that cater to growing teams. By integrating customer management with project workflows, Mria CRM enables teams to boost their productivity while focusing on achieving significant outcomes. Moreover, its intuitive interface allows teams to easily maneuver through its features, facilitating the optimization of their operations. This tool not only enhances collaboration but also supports better decision-making processes across various departments.

What is Intercom?

Intercom stands out as a premier customer service platform powered by AI, enabling businesses to deliver customized and efficient support across multiple communication channels. Founded in 2011, the company offers a diverse set of tools, including the Fin AI Agent, which provides immediate and accurate responses to customer inquiries at any time. Moreover, its platform features AI Copilot, which supports agents with real-time solutions, alongside AI Analyst, which offers critical insights and recommendations for customer support leadership. Serving over 25,000 organizations globally, including prominent companies like Atlassian, Amazon, and Microsoft, Intercom processes upwards of 500 million messages each month, greatly enhancing customer engagement and operational productivity. Headquartered in San Francisco, and with additional locations in Chicago, Dublin, Sydney, and London, Intercom is dedicated to the ongoing evolution of the customer service sector, ensuring they meet the changing demands of their clients. Their strong emphasis on innovation not only keeps them ahead in the industry but also fosters a culture of growth and adaptability. This commitment to progress is what sets Intercom apart as a leader in customer service solutions.

Media

No images available

Media

Integrations Supported

BOSCO
FUSION
FlashPARCS
FreeAgent CRM
GrowthScore
Jira
JustCall
Limecall
MojoAuth
Onport
Paligo
Pendo
ProdCamp
Sense
Smartlook
Storylane
Superseek
Synap
WIDEO
YesInsights

Integrations Supported

BOSCO
FUSION
FlashPARCS
FreeAgent CRM
GrowthScore
Jira
JustCall
Limecall
MojoAuth
Onport
Paligo
Pendo
ProdCamp
Sense
Smartlook
Storylane
Superseek
Synap
WIDEO
YesInsights

API Availability

Has API

API Availability

Has API

Pricing Information

$38/month
Free Trial Offered?
Free Version

Pricing Information

$29/seat/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mria Labs Inc.

Date Founded

2025

Company Location

United States

Company Website

mriacrm.com

Company Facts

Organization Name

Intercom

Date Founded

2011

Company Location

United States

Company Website

www.intercom.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Popular Alternatives

SalesForge CRM Reviews & Ratings

SalesForge CRM

DevSamurai

Popular Alternatives

Atlas CRM Reviews & Ratings

Atlas CRM

Avisi
ChatD&B Reviews & Ratings

ChatD&B

Dun & Bradstreet
R4J Reviews & Ratings

R4J

ease solutions