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What is NVIDIA Parakeet?

NVIDIA's Parakeet-RNNT-1.1B represents a cutting-edge multilingual automatic speech recognition system aimed at providing exceptional transcriptions for a wide range of voice applications. With a staggering 1.1 billion parameters and trained on more than 90,000 hours of diverse audio data, this system supports 25 languages, including their regional dialects, such as English, Spanish, French, and Arabic, among others. The model's innovative design allows it to automatically detect the language being spoken, utilizing a universal tokenizer that effectively merges language-specific tokenizers into one cohesive vocabulary, promoting enhanced cross-lingual learning and practical deployment. Additionally, Parakeet-RNNT produces transcripts that are sensitive to case, accurately reflecting both uppercase and lowercase letters, as well as incorporating punctuation, spaces, and apostrophes. This attention to detail ensures that the output adheres to the high standards necessary for production-level voice applications and facilitates improved language comprehension for subsequent tasks. Overall, its adaptability and strong performance make Parakeet-RNNT an indispensable asset in the field of speech recognition technology, catering to a diverse array of user needs. Its capacity to handle various languages and dialects further solidifies its position as a pioneering solution in this evolving domain.

What is ChatLingual?

Our cloud-hosted software-as-a-service solution, tailored for enterprise-level customer support teams, is known as the Agent Success Platform, which equips agents with the tools to assist clients in multiple languages and across various communication channels. The design of ChatLingual is both intuitive and user-friendly, enabling agents to concentrate on providing exceptional customer experiences instead of struggling with intricate software navigation. With ChatLingual, agents can easily converse with customers in any language, offering instant translations for both inquiries and responses. For example, an agent fluent in English can effectively help customers who speak Russian, Arabic, Portuguese, and more than 100 other languages, all facilitated by ChatLingual's efficient translation features. Additionally, the flexible architecture of ChatLingual streamlines the integration with existing systems such as CRMs, ticketing solutions, chatbots, and Natural Language Processing APIs. Notably, the integration process for ChatLingual can often be completed in just hours or days, a significant enhancement compared to the lengthy weeks or months typically required by traditional enterprise platforms, thus ensuring a rapid and smooth transition for teams. This swift deployment not only accelerates the onboarding process but also allows customer support operations to quickly harness the full capabilities of the platform without facing unnecessary interruptions. Ultimately, ChatLingual empowers teams to deliver timely and effective support, enhancing overall customer satisfaction.

Media

Media

Integrations Supported

FluidVoice
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Tableau

Integrations Supported

FluidVoice
Genesys Cloud CX
Microsoft Dynamics 365
Oracle CRM On Demand
Salesforce
ServiceNow
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NVIDIA

Date Founded

1993

Company Location

United States

Company Website

build.nvidia.com/nvidia/parakeet-1_1b-rnnt-multilingual-asr/modelcard

Company Facts

Organization Name

ChatLingual

Date Founded

2013

Company Location

United States

Company Website

www.chatlingual.com

Categories and Features

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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