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What is Netframe?

Netframe is an open-source digital workplace solution that emphasizes sovereignty and is designed to improve teamwork, communication, and organization within groups. It offers a wide variety of integrated tools, including email, instant messaging, document storage, calendars, video conferencing, and collaborative editing, all housed within an adaptable intranet environment. Users can personalize their workspaces with distinct logos, themes, and user profiles, ensuring their experience aligns with their organization's identity. With multiple deployment choices such as public cloud, private cloud, on-premise, and edge cloud, Netframe empowers organizations to maintain control over their data while complying with cybersecurity regulations. Importantly, the platform utilizes exclusively sovereign European infrastructure, underscoring its dedication to data privacy and security. It caters to a diverse range of sectors, including businesses, government bodies, communities, and sensitive industries, providing vital tools that enhance internal communication and collaboration among various teams. Furthermore, Netframe’s adaptability and customization capabilities position it as an excellent option for organizations aiming to cultivate a collaborative atmosphere tailored to their unique requirements, ultimately fostering greater productivity and engagement.

What is Deskpro?

Our adaptable and innovative helpdesk software is designed to enhance your customer experience in unforgettable ways. By utilizing this tool, you can foster stronger relationships with your customers and ensure their satisfaction. It is essential to unify all communication channels, allowing agents to streamline their efforts and deliver superior support. Additionally, you can boost the productivity of your helpdesk by monitoring recurring problems, optimizing agents' schedules, and effectively managing their time. The system is versatile enough to assist all users, whether through internal setups or external integrations. You can also track prospects across various platforms, enabling you to close sales more efficiently. To elevate team performance, develop customized workflows and seamlessly integrate your CRM into a cohesive platform. Furthermore, you maintain full authority over how your helpdesk is deployed within your server infrastructure, ensuring it meets your specific needs. Ultimately, this software empowers your organization to provide exceptional service while simplifying operations.

Media

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Integrations Supported

Dropbox
Google Calendar
Google Drive
Microsoft Outlook

Integrations Supported

Agentforce 360 for Nonprofits
Azure Marketplace
Desktop.com
Google Analytics
Jira
Jira Work Management
Okta
Stackreaction
Teamstack
Trello
Wufoo
Xero
Zapier

API Availability

API Availability

Has API

Pricing Information

$3.00/month/user
Free Trial Offered?

Pricing Information

$39 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Workedge

Date Founded

2018

Company Location

France

Company Website

www.netframe.co

Company Facts

Organization Name

Deskpro

Date Founded

2002

Company Location

Austin, Texas

Company Website

www.deskpro.com

Categories and Features

Collaboration

Calendar Management
Contact Management
Document Management
Video Conferencing

Productivity

Collaboration
File Sharing
Notes Management
Team Chat

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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