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What is Nextiva Survey?

Conducting targeted customer surveys plays a vital role in boosting customer engagement and refining your business approach. These surveys enable you to gain valuable insights into your customers, along with essential feedback that drives continuous improvement. They also help in assessing employee satisfaction, which is key to retaining skilled workers and enhancing the overall quality of service provided. To ensure your development investments reflect the true desires of your customer base, it is crucial to gather marketing research through these surveys. Moreover, obtaining feedback from participants at events helps in planning future events that are more successful and better organized. By understanding how customers perceive your company and the staff they interact with, you can cultivate loyalty and trust. Ultimately, surveys provide a dual benefit by revealing customer sentiments while also offering insights into employee satisfaction, which can inform effective retention and engagement strategies. By consistently seeking out this feedback, you can create a more agile and responsive business environment that adapts to the needs of both customers and employees. This ongoing dialogue not only enhances business performance but also strengthens the bond between your brand and its patrons.

What is DirectSuggest?

DirectSuggest is a celebrated employee suggestion box application that recently received the title of ‘Specialist Employee Service of the Year’ at Corporate LiveWire’s 2023 Innovation & Excellence Awards and has been dubbed ‘The Next Slack’ by HR Tech Daily. Our goal is to empower every employee within any organization to voice their ideas and contribute to advancing the organization's mission while positively impacting the world. By simplifying the employee feedback mechanism, DirectSuggest ensures that employees are easily heard, allowing companies to tap into their collective insights effectively. The platform facilitates effortless suggestion submissions from any device, organized by company-specific categories, with guarantees that submissions reach the appropriate decision-makers automatically. Furthermore, employees have the opportunity to engage with suggestions through voting and comments, which helps to refine and elevate the quality of ideas presented. At just $0.50 per employee monthly, DirectSuggest boasts an impressive ROI potential, with an average return on investment estimated at 33 times. The setup process is designed to be user-friendly, and with proper commitment and preparation, organizations can typically have DirectSuggest operational in a week or less, making it a swift and efficient solution for enhancing workplace communication. This combination of affordability, ease of use, and significant savings potential makes DirectSuggest a compelling choice for organizations looking to foster a culture of innovation and collaboration.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

$0.50 per employee per month
$0.50 per-employee per-month maxing out at $10,000.00 per-month.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-survey-software.html

Company Facts

Organization Name

DirectSuggest

Date Founded

2018

Company Location

United States

Company Website

www.DirectSuggest.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Market Research

Sample Management
Survey Management

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Performance Management
Pulse Surveys

Employee Feedback

Not specified

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Points
Social Recognition

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Innovation

Collaboration
Discussion Threads
Engagement Monitoring
Evaluation Workflow
Feedback Management
Gamification
Idea Ranking
Ideation / Crowdsourcing
Polls / Voting
Trend Tracking

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Supports Audio / Images / Video

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Supports Audio / Images / Video

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