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What is Ngage Live Chat?
Ngage offers a vibrant live chat service utilized by over 8,000 websites spanning multiple industries, where our highly trained operators provide a customized experience that successfully turns casual visitors into dedicated customers. By enabling private conversations, we help potential clients develop a meaningful relationship with your brand. We swiftly collect and communicate key information to optimize your intake and sales workflows, ultimately uplifting your site's conversion rates while maintaining affordability. Each visitor is warmly welcomed, ensuring they feel valued right from the start. Our adept operators interact with visitors to understand their needs and circumstances effectively. Once the conversation is summarized, we facilitate a seamless connection to your team, guaranteeing a hassle-free transition. With Ngage, you can instantly engage with potential clients, significantly enhancing your conversion rates and nurturing enduring connections. This streamlined method not only elevates customer interaction but also propels the growth of your business, paving the way for future expansion and success. Through our innovative approach, we strive to redefine the customer experience in the digital landscape.
What is Chatra?
Incorporate live chat, chatbots, email, and social messaging into your business framework to streamline operations. This integration enables you to effectively respond to inquiries, tackle issues, and improve conversion rates. By integrating live chat on your site, you can interact with visitors instantly, or opt for messenger mode to answer questions at your own pace. Manage all interactions from a cohesive dashboard that links your inbox with your Facebook Business Page, removing the need to switch between numerous browser tabs. Monitor the visitors on your website in real-time through a visitor list, which helps you analyze their browsing habits and sources, allowing for tailored greetings. Use Chatra to address questions, ease concerns, and strategically cross-sell and upsell products, which can significantly enhance your order volume and average transaction value. Implement bots to collect visitor contact details and other pertinent information while ensuring their consent, which can amplify your marketing efforts. Offer swift answers to frequently asked questions, ensuring visitors receive prompt assistance and alleviating some of the workload for your support team. By optimizing these processes, your company can significantly improve customer satisfaction, leading to overall growth and success. With enhanced communication strategies in place, you can create a more engaging experience for your customers.
Integrations Supported
CT Mobility
Desktop.com
Easyflow
Feederloop
Front
Getscreen.me
HelpShelf
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$14 per year
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Ngage Live Chat
Date Founded
2008
Company Location
United States
Company Website
www.ngagelive.com
Company Facts
Organization Name
Chatra
Date Founded
2014
Company Location
United States
Company Website
chatra.io
Categories and Features
Live Chat
Not specified
Managed Live Chat
Not specified
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking