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What is Nodegrid Bold SR?

No matter your industry—be it telecommunications, retail, or oil and gas—the Bold SR is engineered to offer the key functionality and control you need. This compact unit allows for the connection of multiple devices and add-ons, enhancing the powerful capabilities available throughout your organization. By utilizing the Bold SR, you gain extensive management options through remote out-of-band operations, Secure Access Service Edge, and SD-Branch features. You can effectively lower capital costs while virtualizing your infrastructure, which leads to reduced support expenses and quicker response times due to the advantages of remote out-of-band management. Furthermore, it enables the creation of autonomous networking solutions that help reduce the likelihood of downtime. The Bold SR not only secures your branch networks but also comes equipped with a variety of features, including high-density interfaces and robust Ethernet ports, making it suitable for any deployment scenario. Whether you're providing failover capabilities and out-of-band management to your Network Operations Center or handling functions across remote network edges, the Bold SR acts as your comprehensive networking solution. Additionally, you have the option to virtualize your stack with an array of applications, such as SD-WAN, firewall, IoT, and more, ensuring all your networking requirements are satisfactorily addressed. Its adaptability means the Bold SR can evolve alongside your business needs, making it a valuable asset for future growth. As your organization changes, so too can the Bold SR, delivering ongoing support and innovation.

What is BoldDesk?

BoldDesk empowers businesses to swiftly and effectively address customer inquiries and issues, enhancing overall customer satisfaction. With its automation capabilities, BoldDesk helps organizations optimize their ticketing workflows, leading to significant time savings and heightened productivity. Additionally, BoldDesk facilitates collaboration among team members, enabling them to collectively tackle client issues, which contributes to quicker resolution times and improved outcomes. The platform’s dashboards and analytical tools deliver real-time data, enabling organizations to gain insights into their support operations, pinpoint challenges, explore opportunities for enhancement, and recognize emerging trends. Furthermore, BoldDesk's robust ticketing and task management features streamline the management of support operations, ensuring not only faster resolution times but also reduced operational costs while fostering a more organized workflow. This comprehensive approach ultimately leads to a more efficient customer support ecosystem.

Media

Media

Integrations Supported

Dropbox
Exotel
Facebook
Facebook Live
Google Meet
HubSpot CRM
Jira
LINE
Microsoft Entra ID
Microsoft OneDrive
Microsoft Teams
Ozonetel
PagerDuty
Pipedrive
Pipedrive Dealbot
Salesforce
Shopify
WooCommerce
Zapier
Zoom

Integrations Supported

Dropbox
Exotel
Facebook
Facebook Live
Google Meet
HubSpot CRM
Jira
LINE
Microsoft Entra ID
Microsoft OneDrive
Microsoft Teams
Ozonetel
PagerDuty
Pipedrive
Pipedrive Dealbot
Salesforce
Shopify
WooCommerce
Zapier
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$12
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ZPE Systems

Company Location

United States

Company Website

zpesystems.com/products/branch-solutions/bold-sr/

Company Facts

Organization Name

Syncfusion

Date Founded

2001

Company Location

United States

Company Website

www.bolddesk.com

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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