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What is NuGenesis SDMS?

NuGenesis SDMS functions as an automated data repository that underpins the NuGenesis laboratory management system. This innovative platform effectively integrates various data types generated by instruments, research personnel, and external sources into a singular repository. As a result, scientists and their collaborators can smoothly initiate research projects, share results, and exchange information. The system guarantees the secure collection, indexing, and retention of laboratory-generated data in accordance with regulatory requirements, executing these processes promptly following any creation or modification of data. Furthermore, it streamlines the handling of printed data, including outputs produced by instruments. The system is designed to work with multiple operating systems, such as Microsoft Windows and UNIX, and it transforms data into commonly used non-proprietary interchange formats like IUPAC JCAMP-DX. NuGenesis SDMS excels at detecting new content across servers, projects, and data types, efficiently extracting pertinent metadata to maintain organization. This capability not only boosts productivity but also ensures that critical research data is easily accessible and securely stored, allowing for a more effective collaborative environment. Overall, the platform plays a vital role in enhancing the research process within the laboratory setting.

What is Genesys Cloud CX?

Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.

Media

Media

Integrations Supported

Cardina
Cresta
Datacom Datapay
Deepgram
Enterprise Bot
Help Lightning
New Era
Nowigence Pluaris
Omni Authentication
Parloa
Parsey
Pexip
Salesforce Agentforce Service
Smartnumbers
Supervity
Textel
Video RTC
Zendesk
ethosIQ Customer Engagement Platform
nToklo

Integrations Supported

Cardina
Cresta
Datacom Datapay
Deepgram
Enterprise Bot
Help Lightning
New Era
Nowigence Pluaris
Omni Authentication
Parloa
Parsey
Pexip
Salesforce Agentforce Service
Smartnumbers
Supervity
Textel
Video RTC
Zendesk
ethosIQ Customer Engagement Platform
nToklo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$75 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Waters

Company Location

France

Company Website

www.waters.com/waters/fr_FR/Automated-Data-Repository/nav.htm

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

www.genesys.com

Categories and Features

Scientific Data Management System (SDMS)

Analytics
Artificial Intelligence (AI)
Audit
Centralized Data Repository
Collaboration
Compliance
Data Security
ELN Integration
LIMS Integration
Workflows

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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