Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • SciSure Reviews & Ratings
    311 Ratings
    Company Website
  • QBench Reviews & Ratings
    153 Ratings
    Company Website
  • ContractSafe Reviews & Ratings
    326 Ratings
    Company Website
  • LabWare LIMS Reviews & Ratings
    113 Ratings
    Company Website
  • AnalyticsCreator Reviews & Ratings
    46 Ratings
    Company Website
  • LALAL.AI Reviews & Ratings
    5,443 Ratings
    Company Website
  • ZenTreasury Reviews & Ratings
    9 Ratings
    Company Website
  • LogicalDOC Reviews & Ratings
    150 Ratings
    Company Website
  • LeaseAccounting.app Reviews & Ratings
    Company Website
  • IUX Reviews & Ratings
    968 Ratings
    Company Website

What is NuGenesis SDMS?

NuGenesis SDMS functions as an automated data repository that underpins the NuGenesis laboratory management system. This innovative platform effectively integrates various data types generated by instruments, research personnel, and external sources into a singular repository. As a result, scientists and their collaborators can smoothly initiate research projects, share results, and exchange information. The system guarantees the secure collection, indexing, and retention of laboratory-generated data in accordance with regulatory requirements, executing these processes promptly following any creation or modification of data. Furthermore, it streamlines the handling of printed data, including outputs produced by instruments. The system is designed to work with multiple operating systems, such as Microsoft Windows and UNIX, and it transforms data into commonly used non-proprietary interchange formats like IUPAC JCAMP-DX. NuGenesis SDMS excels at detecting new content across servers, projects, and data types, efficiently extracting pertinent metadata to maintain organization. This capability not only boosts productivity but also ensures that critical research data is easily accessible and securely stored, allowing for a more effective collaborative environment. Overall, the platform plays a vital role in enhancing the research process within the laboratory setting.

What is Genesys Cloud CX?

Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.

Media

Media

Integrations Supported

IDBS E-WorkBook

Integrations Supported

Armour365
Blotout
Daisee
Dimension Labs
Kore.ai
Mayday
Mindful
Nowigence Pluaris
OnGuard
PCI Pal
Parsey
SmartCrowd
TechSee
USU Knowledge Management
Verint Workforce Engagement
WIT Conversation Platform
WIZ AI Talkbots
Zowie
eMite

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$75 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Waters

Company Location

France

Company Website

www.waters.com/waters/fr_FR/Automated-Data-Repository/nav.htm

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

www.genesys.com

Categories and Features

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

AI Voice Agents

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Communication Management
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback

Help Desk

Automated Routing
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Self Service Portal

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management

Sales Dialers

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

UCaaS

Not specified

Voice Bot

Not specified

Popular Alternatives

InProd Reviews & Ratings

InProd

InProd Solutions Pty Ltd

Popular Alternatives

Genesis Clinical Lifecycle Management Reviews & Ratings

Genesis Clinical Lifecycle Management

Genesis Automation Healthcare