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What is OONEKEY?

Effortlessly manage your vacation properties with all necessary tools conveniently accessible in one place. This innovative platform digitizes the check-in process, doing away with lengthy lines and busy waiting areas. Comprising three integrated applications, the Customer App empowers guests to request maintenance services instantly, complete online check-ins, and stay updated with vital information about the property from their smartphones. The Maintenance and Operators App allows operators to receive detailed support requests, including images, while also featuring a calendar for scheduling facility activities and enabling instant messaging with management. Meanwhile, the Structure Application acts as a centralized hub for multiple properties, streamlining communication with customers, coordinating internal and external maintenance teams, and providing an appointment calendar for scheduling needs. Moreover, it offers tools for reporting and analysis, along with the capability to send push notifications directly to customers through their app. This unique integrated system is purpose-built to digitize communication and boost operational efficiency for your tourist facility, ensuring that all technical assistance requests are addressed without delay through a single application. With user-friendly communication options available on both iOS and Android, guests can experience a seamless online check-in that eliminates the frustration of waiting in line. By enhancing every aspect of property management, this groundbreaking solution paves the way for delivering unparalleled service to your guests, ultimately elevating their overall experience.

What is IssuTrax?

Enhancing the experiences of guests, increasing staff productivity, improving communication, and driving revenue growth are key objectives for the hospitality industry. A comprehensive and intuitive collection of web and mobile tools designed for facility maintenance and service automation caters specifically to hotels, cruise ships, resorts, and property management, all with the goal of enriching their environments, safeguarding their assets, and optimizing maintenance while elevating guest service standards. IssuTrax™ acts as a flexible software solution for tracking issues and managing maintenance, which promotes efficiency, collaboration, and accountability by providing users with vital tools and systems essential for outstanding customer support. By integrating personnel, locations, and resources into a cohesive system, IssuTrax facilitates real-time collaboration and creates a robust framework for generating, tracking, and overseeing guest service requests, maintenance tasks, safety issues, and vendor work, all in one streamlined platform. This forward-thinking strategy not only simplifies operational processes but also guarantees that every detail of guest satisfaction is carefully managed and enhanced. Additionally, the system’s capability to adapt to varying operational needs makes it an invaluable asset for those in the hospitality sector.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

Android
iPhone
iPad
Windows
Mac

Supported Platforms

Android
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

OONE

Date Founded

2018

Company Location

Italy

Company Website

oonekey.com

Company Facts

Organization Name

OnboarD Software

Date Founded

2000

Company Location

United States

Company Website

www.onbts.com

Categories and Features

Campground Management

Check-in / Check-out
Rental Management
Site Maps
Utility Billing

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Self Service Portal
Survey Management

Hospitality Property Management

Employee Management
Maintenance Management
Online Booking
Vacation Rental

Hotel Channel Management

Promotions Management
Reservations Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Mobile Access
Preventive Maintenance
Technician Management

Spa

Appointment Management

Travel Management

Mobile Access
Travel Booking

Vacation Rental

Contact Management
Housekeeping Management
Payment Processing
Reservations Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Recurring Issues
Task Management

Work Order

Dispatch Management
Job Management
Recurring Appointments
Routing
Scheduling
Task Management

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