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What is Ochatbot?

An eCommerce chatbot can boost revenues by 20% to 40% when customers interact with Ochatbot, while simultaneously decreasing support tickets by 25% to 45%. Our Pro and Enterprise subscriptions come with an eCommerce Guarantee. Ochatbot boasts powerful AI-driven features tailored for various eCommerce platforms, including Shopify, BigCommerce, WooCommerce, and Magento, as well as B2B sales and support chat functionalities, all without the need for coding and with easy installation. By engaging shoppers, Ochatbot provides personalized product recommendations, effectively addresses sales challenges, facilitates upselling and cross-selling, recovers abandoned carts, and answers inquiries about order tracking and support. The AI chatbot utilizes natural language processing to enhance its conversational abilities, becoming increasingly knowledgeable about your offerings. It also evaluates customer sentiment, reaction data, and delivers valuable marketing and sales insights. Additionally, Ochatbot comes equipped with nine tools for conversion optimization, such as Leadbot featuring over 80 templates, Offer Sliders, Exit Popups, live chat options, and much more to enhance the overall customer experience. This comprehensive set of tools not only improves engagement but also helps in retaining customers effectively.

What is LivePerson?

Leading brands around the globe are turning to LivePerson's Conversational Cloud to meet their communication requirements. Our AI-powered platform has enabled more than a billion interactions between businesses and their customers. We streamline the shopping and inquiry process, allowing consumers to engage through their favorite messaging platforms. LiveEngage has transformed into the Conversational Cloud, acting as your centralized hub driven by AI for managing customer interactions. With the Intent Manager, companies can understand their customers' needs in real time, evaluate satisfaction levels, and pinpoint tasks that can be easily automated. You can develop AI-powered chatbots that work alongside human experts to efficiently fulfill consumer needs on a larger scale. Utilizing Conversation Builder, a simple point-and-click tool, you can create automated conversation flows that enhance user experience. Moreover, Conversation Manager serves as a dynamic workspace for interacting with customers and tracking conversations, available on both desktop and mobile devices, ensuring a fluid experience. This adaptability empowers brands to swiftly respond to evolving consumer expectations while maintaining high levels of engagement. Ultimately, embracing such technology can significantly enhance overall customer satisfaction and loyalty.

Media

Media

Integrations Supported

BigCommerce
HubSpot CRM
HubSpot Customer Platform
Shopify
WooCommerce
Zapier
Zendesk

Integrations Supported

Apty
Contentsquare
FUGU
Live Assist for Microsoft Dynamics 365
LivePerson Automotive
Marchex
Resemble AI
SAP Store
Telmetrics
Topbox
Verint AI Blueprint
Vonage Communications APIs (Nexmo)
Zammo.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Plan
Basic $29
Plus $99
Pro $495
Enterprise
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Ometrics

Date Founded

2002

Company Location

United States

Company Website

ochatbot.com

Company Facts

Organization Name

LivePerson

Date Founded

1996

Company Location

United States

Company Website

www.liveperson.com

Categories and Features

AI Chatbots

Not specified

AI eCommerce

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Chatbot
Lead Distribution
Lead Qualification
Product Recommendations

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Offers & Discounts Notifications
Product Recommendations
Reporting / Analytics

eCommerce Tools

Not specified

Live Chat

Proactive Chat
Website Visitor Tracking

Upsell & Cross-Sell

Not specified

Categories and Features

AI Assistants

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Service

Alerts / Escalation
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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