Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Nextiva Reviews & Ratings
    11,202 Ratings
  • Squaretalk Reviews & Ratings
    231 Ratings
    Company Website
  • CallTools Reviews & Ratings
    464 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    513 Ratings
    Company Website
  • Convoso Reviews & Ratings
    695 Ratings
    Company Website
  • CallHub Reviews & Ratings
    422 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    100 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • Aircall Reviews & Ratings
    1,822 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    144 Ratings
    Company Website

What is Odigo?

Odigo provides innovative solutions and strategies that help over 250 clients in more than 100 countries achieve excellence in customer experience, supported by a vast network of Points of Presence (PoPs) and high-quality telecommunications infrastructure spread across every continent. As a leading entity in the customer experience domain, we operate a global network of offices dedicated to assisting businesses. To support your journey in transforming customer experiences, reach out to an expert at a local office or get in touch with our headquarters for guidance. Our customized, robust, and flexible CCaaS solutions are crafted to meet the specific requirements of your clientele. By enabling cross-channel interactions, we cultivate significant dialogues that boost customer engagement. Additionally, automation is vital in enhancing customer experiences, increasing agent efficiency, and optimizing the overall performance of contact centers. Effectively guiding your customers to the most appropriate agents is essential not only for their satisfaction but also for the efficiency of your contact center operations. Implementing routing software that connects customers with agents in real-time, leveraging current data and your predefined policies, ensures smooth interactions and better service delivery. By doing so, you will enrich the overall customer journey, strengthen your organization's standing in the market, and foster long-term loyalty among your clients. This approach not only benefits your customers but also positions your organization as a leader in customer service excellence.

What is ConneXio?

Introducing ConneXio Cloud, an all-encompassing platform designed for Unified Communications as a Service (UCaaS), customer engagement, and workforce management that combines simplicity with efficiency. This comprehensive suite offers a range of communication and management tools including AI-driven voice recognition IVRs, omni-channel support, voicemail and call menu builders, VoIP web phones, and CRM integration. Additionally, it features UCaaS/CCaaS capabilities, a predictive dialer, as well as options for BPO and outsourcing. Tailor the specific solutions you need to connect with customers throughout their entire journey via their preferred communication channels, no matter where they are located globally. Deliver a luxurious, VIP experience that is so seamless and proactive that it will leave your customers feeling as though you can anticipate their every need. With features like real-time analytics and reporting, custom-tailored solutions, and cutting-edge AI and machine learning technologies, paired with an industry-leading VoIP network, ConneXio Cloud empowers businesses to enhance customer interactions like never before. Elevate your service standards to ensure customer satisfaction and loyalty in every engagement.

Media

Media

Integrations Supported

APRO CRM
Agile CRM
Creovai
Google Cloud Contact Center AI
Mayday
Pipedrive
Salesforce
Shopify
Zendesk
Zoho CRM Plus
monday.com
sticky.io

Integrations Supported

APRO CRM
Agile CRM
Creovai
Google Cloud Contact Center AI
Mayday
Pipedrive
Salesforce
Shopify
Zendesk
Zoho CRM Plus
monday.com
sticky.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Odigo

Company Location

France

Company Website

www.odigo.com

Company Facts

Organization Name

ConneXio

Date Founded

2014

Company Location

United States

Company Website

www.connexiocloud.com/connexio-cloud-free-trial/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Popular Alternatives

Popular Alternatives

Windstream Enterprise CCaaS Reviews & Ratings

Windstream Enterprise CCaaS

Windstream Enterprise