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What is OmniPCX Enterprise Communication Server?

In the current digital era, businesses are focused on boosting their competitive edge while offering employees the flexibility of hybrid work setups. A key element in this strategy is effective corporate communication, which is essential for promoting teamwork and improving customer service. The OmniPCX Enterprise Communication Server Purple (OXE Purple) facilitates effortless communication with both your staff and clients, regardless of where you are situated. With OXE Purple, every interaction can evolve into a significant relationship by embedding communication features directly into your business applications. To maintain seamless operations, the platform is equipped with secure, high-availability technology that ensures business continuity. By leveraging a hybrid cloud infrastructure, organizations can modernize their communication systems incrementally. This means not only can you communicate with your teams and clients from virtually anywhere, but you can also cut costs by integrating communication solutions into your private cloud environment, which takes advantage of virtualization and offers extensive scalability for easier maintenance across various locations. In addition, the platform presents robust call management features, such as group calls, line supervision, and advanced call filtering, which further enhance operational efficiency. Collectively, these capabilities contribute to cultivating a more adaptable and responsive business atmosphere, ultimately leading to improved outcomes and stronger relationships.

What is CloudCall?

CloudCall stands out as the sole communications platform specifically tailored for companies utilizing CRM systems. It enhances decision-making by recording all calls and communications, seamlessly integrating them into CRM contact records, which empowers businesses to maintain oversight of remote teams and boost productivity significantly. This unique approach ensures that teams can operate efficiently, regardless of location, while also fostering a more insightful understanding of customer interactions.

Media

Media

Integrations Supported

ALE Connect
Alcatel-Lucent Rainbow
OmniPCX RECORD Suite

Integrations Supported

Access Recruitment CRM
Act!
Bullhorn
CEIPAL
Chameleon-i
Engaged CRM
FiveCRM
Influence Recruitment Software
Jiminny
Microsoft Dynamics 365
Salesforce
Spinify
TargetRecruit
Tracker
Vincere
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15/user/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/platforms/omnipcx-enterprise-communication-server

Company Facts

Organization Name

CloudCall

Date Founded

2011

Company Location

United Kingdom

Company Website

www.cloudcall.com

Categories and Features

Telephony

Not specified

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking

Cloud PBX

Call Recording
IVR / Voice Recognition
SIP Trunking

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Voice Mail

SIP Trunk

Call Data Records
Caller ID

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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