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Connect with your clients through over 20 platforms including WhatsApp, social media, email, phone calls, your website, and mobile apps, ensuring a broad outreach. Harness an impressive array of more than 3000 automated workflows to boost teamwork, collect in-depth analytics, and provide a unified perspective on customer engagements with our streamlined solutions. Explore various channels like live chat and chatbots available on your website and apps for both Android and iOS, as well as WhatsApp and Messenger, among others. Our three-tiered system facilitates a seamless handoff of discussions from AI chatbots to human representatives, guaranteeing that customer inquiries are addressed efficiently. Acquire real-time insights by converting data into actionable strategies that highlight priorities crucial to your business success. Ensure that this information is available to all employees, from top executives to frontline workers, while drawing valuable insights from diverse business, consumer, and social data sources. Present this data through dynamic visualizations on any display, regardless of its location. Moreover, our skilled team of analysts, customer experience auditors, consultants, and trainers is committed to enhancing your customer service to exceptional levels. By implementing our all-encompassing strategy, your organization can cultivate stronger relationships with customers and significantly boost overall satisfaction while remaining adaptable to their changing needs.
What is Chakra Chat?
Chakra Chat is an official platform for WhatsApp Business API, specifically designed for sales, customer support, and marketing teams.
This platform streamlines communication by utilizing a Shared Chat Inbox for managing all interactions, enabling Template Broadcast Campaigns to reach targeted audiences, and ensuring constant customer engagement through the use of Chatbots and AI Agents.
Focusing on the eCommerce industry, it allows for easy integration with popular platforms such as Shopify, WooCommerce, or Wix, which helps businesses align their product catalogs and transform WhatsApp conversations into sales prospects.
Key features include an automated chat assignment system within the Shared Chat Inbox, the ability to conduct large-scale segmented messaging through Template Broadcast Campaigns, and the implementation of Chatbots and AI Agents for enhanced conversation flow and support.
It also includes eCommerce and Catalog Integration, Lead Management, a Website Chat Widget, and in-depth Reporting & Insights to track delivery rates, read rates, and various chat metrics, along with a Management API for seamless integration with current technology infrastructures.
Moreover, the platform provides API Integration Partner and Agency Partner programs to further improve usability for its users.
Significantly, Chakra Chat maintains no markup on Meta's standard template message fees and accommodates multiple WhatsApp numbers through a coexistence setup, while also offering comprehensive onboarding assistance to ensure a hassle-free implementation process.
This makes it an invaluable tool for businesses looking to enhance their communication strategies and boost sales through effective engagement.
Media
No images available
Integrations Supported
WhatsApp
Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
Integrations Supported
WhatsApp
Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
$12.49/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OneDirect
Date Founded
2013
Company Location
India
Company Website
onedirect.in/
Company Facts
Organization Name
ChakraHQ
Date Founded
2019
Company Location
India
Company Website
chakrahq.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics