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What is Onflo?

Onflo is an all-encompassing service management platform tailored for K-12 education, focused on centralizing requests, automating workflows, and improving service delivery across school districts. By unifying all incoming communications from students, families, and staff into a single system, it allows districts to respond with greater efficiency and provide consistent, timely support. Designed specifically for the educational environment, Onflo replaces a collection of disparate tools with an integrated service model that enhances collaboration among departments and reduces operational obstacles. Through the use of automation and AI, it channels inquiries to the right personnel, thereby speeding up response times and bolstering accountability throughout district operations. Administrators can take advantage of its dashboards and analytics, which deliver real-time insights into service performance, empowering them to identify trends, assess satisfaction levels, and make data-driven decisions. Furthermore, Onflo boosts its capabilities by integrating digital call center features and chatbot functionalities, promoting seamless omnichannel communication to better address the needs of the school community. In essence, this platform not only simplifies processes but also significantly improves the effectiveness of meeting the needs of students and families, creating a more responsive educational environment. The comprehensive nature of Onflo ensures that every interaction is optimized for success, ultimately fostering a stronger connection between the district and its stakeholders.

What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

Media

Media

Integrations Supported

BeyondTrust Endpoint Privilege Management
Chrome Remote Desktop
ClassDojo
Duolingo
Evernote
FileWave
Formative
Infinite Campus
LearnZillion
LogMeIn Rescue
Microsoft System Center
Noko
Prodigy
ProgressBook Suite
SapphireK12
TADS Admissions & Enrollment
TeamViewer
VNC Connect
Zoho Assist

Integrations Supported

BeyondTrust Endpoint Privilege Management
Chrome Remote Desktop
ClassDojo
Duolingo
Evernote
FileWave
Formative
Infinite Campus
LearnZillion
LogMeIn Rescue
Microsoft System Center
Noko
Prodigy
ProgressBook Suite
SapphireK12
TADS Admissions & Enrollment
TeamViewer
VNC Connect
Zoho Assist

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K12 Insight

Date Founded

2002

Company Location

United States

Company Website

www.k12insight.com/platform/

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Categories and Features

K-12

Attendance Tracking
Classroom Management
Communication Management
Curriculum Management
Enrollment Management
Financial Management
Parent Portal
Progress Reports
Skill Testing
Student Information / Records

School Management

Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

K-12

Attendance Tracking
Classroom Management
Communication Management
Curriculum Management
Enrollment Management
Financial Management
Parent Portal
Progress Reports
Skill Testing
Student Information / Records

School Management

Bookstore Management
Cafeteria Management
Curriculum Management
Facility Management
Financial Management
Higher Education
Housing Management
Independent / Private
K-12
Library Management
Online Calendar
Online Payments
Parent / Student Portal
Preschool
Reporting/Analytics
School District
Special Education
Vocational / Trade Schools

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