Help Scout Reviews & Ratings

Help Scout

4.6 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 12 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Online Live Chat?

Signing up for our live chat software is an easy and user-friendly experience. To begin, simply go to our registration page and create your account credentials. We believe you will find great value in our help desk software, which is why we provide the first 30 days completely free of charge! To incorporate the live chat functionality, we supply a simple JavaScript snippet that can be easily integrated into your website, ensuring the live chat widget is readily accessible. Remember to place the JavaScript on every page where you wish to offer mobile chat access! You have the ability to customize our live chat software according to the specific needs of your business, enabling you to adjust your operational hours, add team members, and more. There’s nothing more disheartening for a customer than needing support and experiencing delays in replies. Our cutting-edge help desk software ensures that clients receive immediate assistance when they need it most through live chat. Your customers will value the quick responses, allowing their queries to be resolved efficiently through real-time interactions. By utilizing this efficient system, not only can you boost customer satisfaction, but you can also cultivate a more robust relationship with your clients, ultimately enhancing your business's reputation and success.

What is Help Scout?

Help Scout is a cloud-based customer support software that enables businesses to impress their clients and deliver outstanding service. This tool is ideal for organizations of any size and facilitates tailored assistance for users. It includes collaborative tools that ensure team members stay aligned, automated processes, and top-notch analytics for performance tracking. Additionally, Help Scout offers a built-in knowledge base and a powerful API for developers. Integration with live chat and voicemail services, including Olark and Snap Engage, enhances its functionality and user experience. Overall, Help Scout streamlines support operations, making it a valuable asset for any customer-focused business.

Media

Media

Integrations Supported

Integrations Supported

BugHerd
Campaign Monitor
ChannelReply
CloudTalk
Dialpad Connect
Dialpad Support
Emotive
Folge
GrowSurf
Jira Service Management
LeadsBridge
NUACOM
Plane
Revamp CRM
Rippling
Singlebox
Talkdesk
TheLoops
Workers by Delos
Zoho Directory

API Availability

API Availability

Has API

Pricing Information

$4.99 per month

Pricing Information

$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Online Live Chat

Company Location

United States

Company Website

onlinelivechat.com

Company Facts

Organization Name

Help Scout

Date Founded

2011

Company Location

United States

Company Website

www.helpscout.com

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Content Management
Knowledge Base Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting

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