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What is Online Live Chat?

Signing up for our live chat software is an easy and user-friendly experience. To begin, simply go to our registration page and create your account credentials. We believe you will find great value in our help desk software, which is why we provide the first 30 days completely free of charge! To incorporate the live chat functionality, we supply a simple JavaScript snippet that can be easily integrated into your website, ensuring the live chat widget is readily accessible. Remember to place the JavaScript on every page where you wish to offer mobile chat access! You have the ability to customize our live chat software according to the specific needs of your business, enabling you to adjust your operational hours, add team members, and more. There’s nothing more disheartening for a customer than needing support and experiencing delays in replies. Our cutting-edge help desk software ensures that clients receive immediate assistance when they need it most through live chat. Your customers will value the quick responses, allowing their queries to be resolved efficiently through real-time interactions. By utilizing this efficient system, not only can you boost customer satisfaction, but you can also cultivate a more robust relationship with your clients, ultimately enhancing your business's reputation and success.

What is HelpOnClick Live Chat?

HelpOnClick is a cutting-edge, cloud-based live chat and help desk solution designed specifically for small to medium-sized businesses. The platform's intuitive interface allows companies to seamlessly interact with their website visitors, thereby improving customer support and driving sales growth. With a variety of features such as real-time traffic monitoring, customizable notifications, icons, and messages, a virtual chat assistant, and compatibility with widely-used platforms like Facebook, Drupal, WordPress, and Joomla, HelpOnClick offers a comprehensive support system. Additionally, this software not only facilitates communication but also helps businesses foster a more engaging and dynamic online experience for their customers. By utilizing HelpOnClick, organizations can significantly enhance their customer service capabilities while simultaneously increasing their online visibility.

Media

Media

Integrations Supported

Integrations Supported

CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Salesforce
Shopify
WordPress
X (Twitter)
Zendesk
Zoho CRM

API Availability

API Availability

Pricing Information

$4.99 per month

Pricing Information

$12.00/month/user
Discounts are available for quarterly and annual plans. Pricing starts at $7.2 per user per month.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Online Live Chat

Company Location

United States

Company Website

onlinelivechat.com

Company Facts

Organization Name

HelpOnClick

Date Founded

2004

Company Location

United States

Company Website

www.helponclick.com

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Service

Live Chat
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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