LiveAgent Reviews & Ratings

LiveAgent

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 158 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Online Live Chat?

Signing up for our live chat software is an easy and user-friendly experience. To begin, simply go to our registration page and create your account credentials. We believe you will find great value in our help desk software, which is why we provide the first 30 days completely free of charge! To incorporate the live chat functionality, we supply a simple JavaScript snippet that can be easily integrated into your website, ensuring the live chat widget is readily accessible. Remember to place the JavaScript on every page where you wish to offer mobile chat access! You have the ability to customize our live chat software according to the specific needs of your business, enabling you to adjust your operational hours, add team members, and more. There’s nothing more disheartening for a customer than needing support and experiencing delays in replies. Our cutting-edge help desk software ensures that clients receive immediate assistance when they need it most through live chat. Your customers will value the quick responses, allowing their queries to be resolved efficiently through real-time interactions. By utilizing this efficient system, not only can you boost customer satisfaction, but you can also cultivate a more robust relationship with your clients, ultimately enhancing your business's reputation and success.

What is LiveAgent?

LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.

Media

Media

Integrations Supported

Integrations Supported

CS-Cart Store Builder
CloudTalk
CommPeak
Easyflow
EdgeTier
Evidence
Facebook
Highrise
LeadMaster
Nicereply
OpenCart
Pabbly Connect
QEval
VEVS Boat Rental Software
Volusion
WhatsApp
Wix
X (Twitter)
X-Cart
web.com

API Availability

API Availability

Has API

Pricing Information

$4.99 per month

Pricing Information

$15.00/month/user
Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Online Live Chat

Company Location

United States

Company Website

onlinelivechat.com

Company Facts

Organization Name

Quality Unit

Date Founded

2004

Company Location

Slovakia

Company Website

www.liveagent.com/

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Complaint Management

Case Management
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Community Management
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback

Remote Work

Employee Monitoring
Live Chat
Remote Support
Softphone
Video Chat

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