Ooma Office vs. Intermedia Unite

Ratings and Reviews 104 Ratings

Total

ease

features

design

support

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Ratings and Reviews 1,631 Ratings

Total

ease

features

design

support

All reviews and ratings

What is Ooma Office?

Ooma Office is a budget-friendly and user-friendly business VoIP solution that has received numerous accolades, making it suitable for companies of all sizes and easy to implement. With Ooma, businesses can access sophisticated voice and collaboration tools that can be customized to fit any workforce size, irrespective of the number of employees. This service provides unlimited lines for businesses and features a straightforward setup process that does not require contracts or long-term commitments, allowing flexibility for users. As small businesses expand, Ooma facilitates the effortless scaling of their phone systems to accommodate growth. Customers are presented with a range of hardware choices, including traditional analog phones, IP phones, or virtual services available through Mobile and Desktop applications. In addition, Ooma offers a comprehensive suite of business phone functionalities designed to deliver a smooth communication experience, including advanced tools such as virtual receptionists, ring groups, call parking, multi-site access, and more, all of which help small businesses project a larger presence. Furthermore, Ooma’s dedication to customer satisfaction ensures that users receive ongoing support and resources for optimizing their communication strategies.

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

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Integrations Supported

NexHealth

Salesforce

Causal

Indent

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Integrations Supported

NexHealth

Salesforce

ALGO

DealerSocket

ERA-IGNITE

Google Calendar

Google Contacts

HubSpot CRM

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API Availability

Has API

Pricing Information

$19.95/month per user

- Includes unlimited calls in the U.S. & Canada
- SMS/MMS messaging
- Virtual fax
- Free number transfer
- One FREE toll-free number + 500 minutes/month.

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Supported Platforms

SaaS

Android

iPhone

Windows

Mac

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Ooma

Date Founded

2004

Company Location

United States

Company Website

www.ooma.com/office/

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Categories and Features

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

Voice Quality Enhancement

Call Forwarding

Not specified

Cloud Communication Platform

Not specified

Cloud PBX

Call Recording

Call Routing

IVR / Voice Recognition

Ring Groups

Virtual Extensions

Web Conferencing

Telephony

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

VoIP

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing

Call Recording

Call Routing

Chat / Messaging

Fax Management

Mobile Access

Multi-User Collaboration

Voice Mail

Vanity Phone Number

Not specified

Video Conferencing

Mobile Access

On-Demand Webcasting

Presentation Streaming

Presentation Tools

Private Chat

Real-Time Chat

Record & Playback Ability

Screen Sharing

Two-Way Audio & Video

Video Conferencing

Virtual Phone Number

Not specified

Web Conferencing

Mobile Access

On-Demand Webcasting

Presentation Streaming

Presentation Tools

Private Chat

Real-Time Chat

Record & Playback Ability

Screen Sharing

Two-Way Audio & Video

Video Conferencing

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

Not specified