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What is OpenAI Presence?

OpenAI Presence is a deployed enterprise product for putting AI agents to work across customer support, internal operations, voice workflows, and chat-based service experiences. The platform is designed for organizations that need agents to do more than answer simple questions, including resolving issues, using company systems, taking approved actions, and escalating to human teams at the right moment. Each Presence deployment begins with a specific job, such as billing resolution, insurance claims support, employee IT service requests, customer support, or outbound sales. The agent receives only the knowledge and system access required for that workflow, while the company defines policies, permissions, escalation rules, and approval requirements. Presence combines model reasoning with standard operating procedures, guardrails, approved actions, simulations, evaluations, and deployment expertise. Before agents reach users, teams can test them against common requests, edge cases, and higher-risk scenarios to confirm that they follow policy, use tools correctly, reach the right outcome, and escalate when appropriate. After launch, production sessions, escalations, and quality signals help teams understand where the agent is succeeding and where it needs updates. Codex, using the Presence plugin, can investigate those signals and propose improvements for teams to test and approve through controlled rollouts. OpenAI Forward Deployed Engineers and selected systems integrators help enterprises identify workflows, connect knowledge and systems, configure permissions, test behavior, and bring agents into production. Presence currently supports real-time voice and chat agents and is available to eligible enterprise customers through a limited general availability program rather than as a self-serve product.

What is OpenAI Agents API?

The Agents API provides a robust platform for developers to build and manage cloud agents using the same foundational framework that powers Codex, all while being supervised by OpenAI. With a straightforward API request, users can quickly set up a fully functional agent by specifying the intended task, model, tools, and environment, with OpenAI taking charge of the underlying infrastructure. Developers have the option to deploy their agents in various environments: within an OpenAI-managed sandbox, on their own servers, or through approved sandbox partners. These OpenAI-managed environments ensure a secure setting for agents to execute code, interact with files, and leverage packages, skills, and plugins to produce desired outputs. Tailored for tasks that demand prolonged operation, the API incorporates automatic context compaction, which helps retain essential information across multiple context windows during sessions. Furthermore, the tool search feature intelligently loads only the necessary definitions when required, while programmatic tool invocation enables agents to make simultaneous calls, chain related tasks together, and seamlessly filter or merge results in code. This all-encompassing strategy not only boosts operational efficiency but also equips developers with the tools to create increasingly complex applications, thus pushing the boundaries of what's possible with cloud-based agents. As a result, the Agents API stands as a transformative resource in the realm of cloud computing, facilitating innovative solutions and driving technological advancement.

Media

Media

Integrations Supported

ChatGPT
OpenAI
OpenAI Codex
ChatGPT Enterprise

Integrations Supported

ChatGPT
OpenAI
OpenAI Codex
AptiStockX
Castframe
ChatGPT Work
OpenAI Dots
Span-01

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com

Company Facts

Organization Name

OpenAI

Date Founded

2015

Company Location

United States

Company Website

openai.com/index/introducing-the-agents-api/

Categories and Features

AI Agent Builders

Not specified

AI Agents

Not specified

AI Voice Agents

Not specified

Categories and Features

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