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What is OpenText Experience Aviator?

OpenText Experience Aviator acts as a sophisticated platform aimed at enhancing the crafting of contextual, personalized, and relevant communications and experiences for customers on a grand scale. Embedded within the OpenText Experience Cloud, this tool harnesses the power of generative AI, image AI, and content analysis, providing essential support to customer experience teams in their daily operations, allowing marketers, communicators, and customer success representatives to create captivating content, manage digital assets, and improve customer interactions with ease. Teams are empowered to either generate creative content or enhance existing materials, ensuring greater simplicity, clarity, empathy, and consistency, all while maintaining a unified brand voice throughout their communications. By integrating generative AI into OpenText Communications authoring workflows, teams can develop customized communications grounded in reliable enterprise data and customer insights. Furthermore, Experience Aviator has the ability to create web pages and digital assets, adapt content for diverse formats, and expedite the initial draft process, thereby reducing the necessity for manual editing. This all-encompassing tool not only streamlines the content creation workflow but also significantly boosts team productivity, ultimately leading to more effective customer engagements. Additionally, by fostering a more efficient process, it allows teams to focus on strategic initiatives that can drive further business growth.

What is FunnelStory?

FunnelStory AI is a sophisticated revenue intelligence solution designed specifically for teams engaged in post-sales and revenue growth, with the goal of encouraging proactive interactions, boosting efficiency, and revealing key opportunities throughout the customer lifecycle. It assimilates both structured and unstructured data from multiple origins, such as CRM systems, product usage metrics, support requests, communication history, and financial data, to form a detailed "Customer Intelligence Graph" that supports complex AI analysis and quick access to information. The platform's Needle Movers functionality detects early indicators of risk and potential growth, providing accurate forecasts of customer churn or renewal probabilities 3-9 months ahead, thus enabling teams to act promptly before challenges arise. By automating various tasks and coordinating AI agents, FunnelStory significantly reduces repetitive workloads, leading to a threefold enhancement in productivity for customer success and revenue operations teams, which can now manage 2-3 times more accounts with greatly diminished manual effort. This cutting-edge methodology not only optimizes processes but also boosts the overall performance of teams focused on generating revenue. Moreover, the comprehensive insights provided by the platform allow organizations to refine their strategies and better meet customer needs.

Media

Media

Integrations Supported

OpenText Aviator
OpenText Aviator Platform
OpenText Aviator Studio
OpenText DevOps Aviator
OpenText Service Management Aviator

Integrations Supported

Freshdesk
Gong
Google Cloud BigQuery
HubSpot CRM
Salesforce
Segment
Slack
Snowflake
Zendesk
Zoom

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/aviator-ai/experience-aviator

Company Facts

Organization Name

FunnelStory

Date Founded

2022

Company Location

United States

Company Website

funnelstory.ai/

Categories and Features

AI Customer Success

Not specified

Customer Experience

Not specified

Customer Success

Not specified

Personalization

Not specified

Categories and Features

AI Customer Success

Not specified

Churn Prevention

Not specified

Customer Success

Not specified

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