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What is OpenText Experience Aviator?

OpenText Experience Aviator acts as a sophisticated platform aimed at enhancing the crafting of contextual, personalized, and relevant communications and experiences for customers on a grand scale. Embedded within the OpenText Experience Cloud, this tool harnesses the power of generative AI, image AI, and content analysis, providing essential support to customer experience teams in their daily operations, allowing marketers, communicators, and customer success representatives to create captivating content, manage digital assets, and improve customer interactions with ease. Teams are empowered to either generate creative content or enhance existing materials, ensuring greater simplicity, clarity, empathy, and consistency, all while maintaining a unified brand voice throughout their communications. By integrating generative AI into OpenText Communications authoring workflows, teams can develop customized communications grounded in reliable enterprise data and customer insights. Furthermore, Experience Aviator has the ability to create web pages and digital assets, adapt content for diverse formats, and expedite the initial draft process, thereby reducing the necessity for manual editing. This all-encompassing tool not only streamlines the content creation workflow but also significantly boosts team productivity, ultimately leading to more effective customer engagements. Additionally, by fostering a more efficient process, it allows teams to focus on strategic initiatives that can drive further business growth.

What is OpenText Aviator?

OpenText Aviator provides an extensive array of AI-powered solutions embedded in its platforms, aimed at helping organizations optimize their operations, retrieve information, create content, and accelerate decision-making using trustworthy business data. By integrating intelligent AI with sophisticated information management, it allows artificial intelligence to grasp the distinct content, workflows, systems, policies, and goals of an organization. The Content Aviator serves as a smart assistant for tasks that involve conversational search, summarization, and knowledge management. In contrast, DevOps Aviator accelerates the processes of application delivery, development, and automated software testing. Experience Aviator empowers marketing and customer success teams to develop tailored and contextually relevant communications through the use of generative AI. Additionally, Fax Aviator proficiently extracts data from incoming faxes, organizes them correctly, populates forms and databases, and launches workflows without the need for manual input. Moreover, Service Management Aviator aids users, service agents, and IT staff in quickly finding solutions to their questions. This seamless integration of AI across diverse business functionalities underscores OpenText’s dedication to promoting innovation and operational efficiency within organizations, ultimately enhancing their overall productivity and effectiveness.

Media

Media

Integrations Supported

OpenText Aviator Platform
OpenText Aviator Studio
OpenText DevOps Aviator
OpenText Service Management Aviator
OpenText Aviator

Integrations Supported

OpenText Aviator Platform
OpenText Aviator Studio
OpenText DevOps Aviator
OpenText Service Management Aviator
OpenText Experience Aviator

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/aviator-ai/experience-aviator

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/aviator-ai

Categories and Features

AI Customer Success

Not specified

Customer Experience

Not specified

Customer Success

Not specified

Personalization

Not specified

Categories and Features

Agentic AI

Not specified

AI Automation

Not specified

Generative AI

Not specified

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