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What is OpenText Universal Discovery?

Managing configurations in a hybrid IT environment involves utilizing tools like OpenTextâ„¢, Universal Discovery, and Universal CMDB, which can be implemented either on-premises or through a SaaS model. By identifying and mapping service dependencies, organizations can conduct proactive impact analyses that enhance IT visibility and minimize disruptions in service delivery. Achieving a comprehensive inventory and understanding of configurations across on-premises hardware, software, and endpoints is essential. To ensure effective change management and configuration processes, it is crucial to understand how your infrastructure supports vital business applications and services. As the IT landscape continually evolves, it is important for you or your service agent to assess the potential consequences of any changes prior to their implementation, thereby safeguarding operations and maintaining stability. This careful consideration will ultimately foster a more resilient IT environment.

What is Atlassian Insight?

The CMDB and asset management solution native to Jira provides a holistic perspective on infrastructure dependencies, facilitating asset management, speeding up incident resolution, and lessening the repercussions of changes. It delivers a graphical depiction of various asset interdependencies, allowing for swift evaluations of their relationships and potential effects. This ease of access guarantees that crucial asset information is readily available whenever and wherever it is required. Mindville's Insight, integrated within Atlassian, equips IT teams with the tools to minimize Mean Time to Recovery (MTTR) by offering clear visibility into impacted services and their connections. By improving context through visualization, teams gain a deeper understanding of any situation—who is involved, what is impacted, when it took place, and where it is situated. Data can be imported seamlessly from cloud service providers, current CMDBs, or through formats such as CSV, JSON, and REST-API. Furthermore, Insight Integration applications can be utilized to easily connect and retrieve data from leading cloud platforms like AWS, Azure, and Google Cloud, ensuring a smooth incorporation of your asset management methods. Consequently, organizations can significantly boost their operational efficiency and agility in managing IT assets, ultimately leading to improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

Beeceptor
Bitbucket
CyCognito
Cypago
DECADIS Control Center
Device42
Exegy SMDS
Google Cloud Platform
Intento
Jamf Now
Jamf Pro
Jira Work Management
Microsoft Azure
Open Content Platform
PangaeAPI
ServiceNow
Tenable One
Zoho Directory
openIndiana

Integrations Supported

Beeceptor
Bitbucket
CyCognito
Cypago
DECADIS Control Center
Device42
Exegy SMDS
Google Cloud Platform
Intento
Jamf Now
Jamf Pro
Jira Work Management
Microsoft Azure
Open Content Platform
PangaeAPI
ServiceNow
Tenable One
Zoho Directory
openIndiana

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$5 per month
$5 per month for up to 10 users
$2.5 per user per month for 11 to 100 users
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/universal-discovery

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

United States

Company Website

www.atlassian.com/software/insight

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

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