Top Atlassian Insight Alternatives

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole. This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration. With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations. Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more. As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.

JDisc Discovery serves as a robust solution for IT asset management and network discovery, offering organizations valuable, real-time visibility into their complete IT landscape. By conducting automated network scans, it efficiently detects and organizes a variety of devices, which ranges from physical servers and workstations to virtual machines and network appliances, thus providing users with a comprehensive asset inventory. The tool meticulously gathers crucial information, encompassing hardware specifications, installed software, system configurations, and the interrelationships among devices, ensuring thorough documentation of the IT environment. One of the standout features of JDisc Discovery is its agentless design. Instead of requiring software installation on each device, it utilizes multiple protocols such as SNMP, SSH, and WMI to collect data, facilitating rapid deployment and ensuring compatibility across an array of operating systems, including Windows, Linux, and Unix. This adaptability makes it particularly well-suited for varied and evolving IT infrastructures, allowing for effective and unobtrusive data acquisition. Additionally, its user-friendly interface enhances the overall management experience, empowering IT teams to make informed decisions based on accurate and up-to-date information.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

VIZOR is an ITIL Certified solution designed for comprehensive IT Asset Management. It oversees every facet of managing IT assets, which encompasses network discovery, inventory information, procurement, warranty, and maintenance particulars. Simplifying the process of asset allocation to employees and various locations ensures that you are always aware of who possesses which asset. Moreover, VIZOR has the capability to conduct audits on your network and can seamlessly integrate with various tools such as LANSweeper, Microsoft SCCM, and Chromebook Admin. Customization options allow you to configure VIZOR to suit only the features you require, enhancing its usability. Start utilizing VIZOR today to streamline your IT asset management processes.

Canfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs. Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.

Cloudaware is a cloud management platform delivered as a SaaS solution, tailored for organizations that utilize workloads across various cloud environments and local servers. The platform encompasses a variety of modules, including CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Moreover, it connects seamlessly with a wide array of tools such as ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 additional applications. Businesses implement Cloudaware to enhance their cloud-agnostic IT management operations, ensuring better control over spending, compliance, and security measures. This comprehensive approach not only simplifies the management process but also fosters a more efficient overall IT strategy for enterprises.

VIRIMA is a cloud-based software platform that offers automated solutions for IT Asset Management, IT Service Management (ITSM), and IT Operations Management (ITOM). Its user-friendly interface and cost-effective deployment make it accessible for various organizations. By utilizing advanced infrastructure discovery and visualization features, VIRIMA connects business processes with the technology and services that support them. The unique automation features of the VIRIMA CMDB empower IT companies, regardless of their size, by enhancing their insight, control, and overall value. As a result, these organizations can effectively navigate the complexities and challenges posed by today’s ever-evolving and distributed IT environments. This comprehensive approach not only streamlines operations but also strengthens security measures across the IT landscape.

The System Asset Management System™ acts as a specialized Configuration Management Database (CMDB) tailored to the needs of mid-market companies. This system encompasses a variety of Process Workflow modules that include Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls, and Business Alignment. For ease of reference, we call our solution Samantha™. Samantha™ is meticulously crafted to address the 1) operational needs, 2) budget limitations, and 3) resource capabilities of mid-sized enterprises. By opting for Samantha™, organizations can reduce expenses—there's no requirement to replace your existing Help Desk unless you choose to do so. Samantha™ is engineered to improve your current Service/Help Desk solutions, such as Footprints, HEAT, TrackIT, Remedy, or ServiceNow, while also safeguarding your investments in Event Management tools like SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, and Big Brother. This versatility not only allows your organization to optimize current assets but also significantly boosts overall service management effectiveness. Ultimately, Samantha™ empowers businesses to adapt and thrive without discarding their existing systems.

To successfully manage and improve your systems, it is crucial to have a clear comprehension of the assets within your IT environment, complemented by current and trustworthy configuration data. Utilizing a well-organized configuration management database (CMDB) allows for a straightforward understanding of your organization's IT structure, particularly in areas such as assessing service impacts, managing assets, ensuring regulatory compliance, and facilitating configuration management processes. The ServiceNow® CMDB serves as an integrated record-keeping framework for IT, and when paired with ServiceNow Service Mapping, it evolves into a service-aware database, allowing your ServiceNow applications to embrace a service-oriented perspective. With a strong CMDB established, you gain extensive visibility into your infrastructure and services, which enhances your governance over the environment and bolsters better decision-making practices. This comprehensive oversight ultimately contributes to a more efficient and streamlined IT operation, enabling your organization to adapt rapidly to both changes and challenges in the landscape. Furthermore, maintaining this level of awareness ensures that your organization remains agile and prepared for future developments.

OXARI is a comprehensive ITSM-class ServiceDesk solution tailored for professionals, fully compliant with ITIL standards, and equipped with essential tools for IT teams. ADVANTAGES OF IMPLEMENTATION As a versatile platform, OXARI facilitates the deployment of a professional ITSM Class system that adheres to ITIL guidelines, offering a suite of tools designed to support IT teams in managing intricate business processes effectively. Its modular architecture and contemporary user interface empower users to customize any Asset Management or CMDB, ServiceDesk workflow, and MDM logic according to their specific needs. Furthermore, the system is accessible through any web browser, and users have the ability to create and modify all user interface components to suit their preferences. FLEXIBLE CONFIGURATIONS A key feature of OXARI is its rule-based management system, which grants users the ability to create a multitude of patterns composed of defined actions and rules, thereby enhancing the overall adaptability of the platform. This flexibility ensures that organizations can tailor the system to their unique operational requirements and workflows.

Managing configurations in a hybrid IT environment involves utilizing tools like OpenText™, Universal Discovery, and Universal CMDB, which can be implemented either on-premises or through a SaaS model. By identifying and mapping service dependencies, organizations can conduct proactive impact analyses that enhance IT visibility and minimize disruptions in service delivery. Achieving a comprehensive inventory and understanding of configurations across on-premises hardware, software, and endpoints is essential. To ensure effective change management and configuration processes, it is crucial to understand how your infrastructure supports vital business applications and services. As the IT landscape continually evolves, it is important for you or your service agent to assess the potential consequences of any changes prior to their implementation, thereby safeguarding operations and maintaining stability. This careful consideration will ultimately foster a more resilient IT environment.

Aranda CMDB acts as a comprehensive Configuration Management Database that enables organizations to systematically manage, organize, and update data regarding configuration items (CIs) across multiple projects from a single repository. By facilitating the connection of CIs to a service catalog within Aranda Service Management, it adeptly links incidents, changes, and issues to specific CIs and their interconnected relationships, providing experts with crucial contextual insights necessary for conducting root cause analysis and effective troubleshooting. Moreover, it allows for the creation of profiles that tie CIs to particular users or relevant criteria, which improves targeted searching capabilities and aids in calculating the total cost of ownership (TCO) for each asset, thereby supporting budget planning and financial evaluations. In addition, the seamless integration of Aranda CMDB with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) guarantees that CIs are automatically refreshed in response to shifts in device inventory, while also offering access to extensive lifecycle data that can be invaluable for strategic decision-making. This all-encompassing solution not only streamlines IT operations but also significantly boosts overall organizational effectiveness, paving the way for improved resource allocation and enhanced service delivery. Ultimately, the use of Aranda CMDB can lead to more informed decision-making processes within IT departments.

The BMC Helix Configuration Management Database (CMDB) significantly improves ecosystem workflows by serving as a centralized, business-centric reference for your assets and services. It supports the upkeep of accurate data and service models for potentially hundreds of millions of configuration items, encompassing both on-premises and cloud services. This enables effective supervision and management of the configurations and interrelations of hardware, software, and cloud offerings. Additionally, you can evaluate the success of your configuration management approaches by utilizing established key performance indicators (KPIs). The integration of BMC Helix Discovery, BMC Helix Client Management, and a variety of pre-configured connectors allows for the CMDB to be automatically populated and updated in mere minutes. Moreover, it comes equipped with powerful integration tools that facilitate the importation and federation of data from diverse sources through a comprehensive set of APIs. You are also empowered to implement intricate role-based access controls for all items and attributes, which guarantees that sensitive information is handled with both security and efficiency. This high degree of customization not only enhances data governance but also bolsters the operational integrity of your organization, enabling a more streamlined workflow. Ultimately, the BMC Helix CMDB becomes a pivotal component in driving organizational success through improved asset and service management.

Achieve complete control over your network resources and IP addresses without any initial investment. Sign up for our hosted Configuration Management Database (CMDB) and IP Address Management (IPAM) solution, which guarantees an outstanding 99.9% uptime. Creating a free account only takes a matter of seconds. Enjoy thorough visibility into your assets, enabling you to track the relationships among your Business Units, Sites, network Devices, and IP addresses, all from one centralized platform. This integrated approach enhances your ability to efficiently oversee your network. By consolidating your resources, you can streamline management and make informed decisions for future growth.

Qbilon delivers extensive visibility and immediate architectural insights into the IT infrastructures of large organizations through its efficient data integration features. By utilizing a high degree of automation combined with strong data management for both cloud-based and on-premises solutions, it significantly reduces reliance on manual data entry while improving accuracy and reliability. The platform gathers data from multiple sources such as AWS, Azure, GCP, Darktrace, VMware, and PRTG, offering a unified view of your IT resources along with detailed dependency mapping that is useful for updating systems like your ServiceNow CMDB. Furthermore, Qbilon's powerful visual representations not only enhance operational efficiency but also clarify IT architectures, thus increasing visibility and decreasing the need for manual configuration efforts. This comprehensive strategy allows organizations to remain adaptable and proactive in their IT management approaches, fostering an environment where they can quickly respond to changing needs and challenges. Ultimately, Qbilon empowers enterprises to optimize their IT landscapes effectively.

Our dedicated mobile applications for Android and iOS allow users to perform inventory evaluations and automate asset management processes while away from a desk. This convenient access to asset information boosts employee productivity, making it simple to browse, check out, or check in shared tools, equipment, and other assets. With customized asset attributes, user synchronization, and efficient label printing, the asset database integrated with Jira stays up to date and functional in various situations involving physical assets, Jira users, and associated issues. You have the advantage of a flexible, customizable Configuration Management Database (CMDB) that features advanced search capabilities. Manage and supervise your assets, tools, and equipment directly within Jira and Jira Service Desk, providing a unified platform for oversight. Effortlessly monitor essential information regarding your assets, such as their identity, current users, locations, duration of use, and other relevant details. All necessary resources for effective asset management are gathered in Jira, simplifying the process. By leveraging Jira and Jira Service Desk, you can efficiently track, manage, and report on your assets, keeping all key stakeholders well-informed. Furthermore, maintain regular communication with them through scheduled custom reports and email notifications, which significantly enhances overall communication and operational efficiency. This comprehensive approach ensures that your asset management remains streamlined and responsive to the needs of your organization.

NorthStar empowers organizations to seamlessly integrate threat intelligence and business insights, facilitating a risk-oriented strategy for their vulnerability management initiatives. The platform streamlines the gathering, standardization, unification, and analysis of data related to threats, assets, software, and vulnerabilities. By utilizing a clear scoring system, NorthStar eliminates the cumbersome and manual task of determining the priority for addressing vulnerabilities, thus enhancing overall efficiency. This innovative approach not only saves time but also ensures that resources are allocated effectively to mitigate risks.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

Grasping the elements of your global hybrid-IT environment is essential for effective security management. We have dedicated ourselves to the security sector by promoting transparency in our processes. Global AssetView is available at no charge, allowing users from around the globe to benefit from its functionalities. This fully cloud-based IT asset management tool is crafted for seamless implementation, efficient management, and scalability, easily accommodating millions of assets. It plays a critical role in identifying and cataloging both recognized and unrecognized assets within your global hybrid-IT framework. By standardizing the names of products and vendors, it systematically organizes assets into their corresponding product categories. In addition, it gathers detailed information about each asset, encompassing key details, active services, and the software installed. With this platform, users can quickly find any asset or pertinent information in just seconds, ensuring swift access to needed data. Assets can be flexibly organized and labeled using custom tags, enhancing overall management efficiency. The platform also boosts security visibility by pinpointing vulnerabilities and seamlessly integrating with CMDB, while offering alerting and incident response functionalities. Moreover, users can opt to upgrade their service to assess the security and compliance of each asset, fortifying defenses against potential threats. In today's intricate IT landscape, these tools are crucial for ensuring proactive management of security measures, thereby helping organizations respond effectively to emerging challenges.

XEOX is a comprehensive cloud-based tool designed for the remote management and monitoring of IT environments, featuring capabilities such as patch management, secure remote access, a configuration management database (CMDB) and inventory unit, software distribution, and network management, among others. This platform serves as a centralized hub for overseeing all servers and computers within an organization, while also enabling effective tracking of both inventory and software assets. By automating repetitive tasks, XEOX streamlines IT management and support operations, allowing teams to focus on more complex issues. The tool was developed to enhance IT management by providing a modern, user-friendly interface that ensures quick access from any location. Additionally, XEOX contributes to cost savings by minimizing expensive help desk inquiries and proactively notifying IT staff of potential issues for prompt resolution. With its task automation features, it empowers IT support teams to concentrate on intricate challenges, thereby improving overall efficiency. Ultimately, XEOX represents a significant advancement in the way organizations manage their technology resources.

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

The FNT Command software suite provides an extensive view into all elements of IT and telecommunications, making it easier to manage IT assets, cabling, infrastructure, data centers, and telecom resources. Through the use of FNT Command, businesses can efficiently deliver high-quality IT and telecommunications services. By adopting a comprehensive approach to resource management, we work closely with our clients, supervising everything from cabling installations to the final service delivery. Data centers face numerous challenges, such as budget limitations, capacity problems, and the need for regulatory compliance, all while aiming to offer efficient and trustworthy IT solutions. Serving as a centralized management and optimization tool, FNT Command guarantees full visibility into your entire data center ecosystem, which includes aspects like facilities, hardware, software, networking, power supply, and climate management. This all-encompassing perspective not only simplifies daily operations but also boosts overall reliability, leading to enhanced service delivery and greater client satisfaction. In a rapidly changing technological environment, the importance of having a powerful management solution cannot be overstated, as it plays a crucial role in maintaining competitiveness and fulfilling market demands. By leveraging such capabilities, organizations can proactively address challenges and capitalize on opportunities in their IT and telecommunications endeavors.

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Open Content Platform (OCP) serves as an open-source platform for IT discovery and integration, offering its services at no cost. This platform facilitates the discovery, integration, modeling, and execution of solutions within data centers. With its micro-service core framework, OCP enables horizontal scaling at the process level. Designed with developers in mind, it boasts full extensibility and incorporates elements from the open-source community, simplifying product complexity significantly. The approach to dynamic discovery distinguishes it from other IT Service Management (ITSM) vendors. Moreover, the data-driven modeling approach ensures that Applications and Services remain up-to-date, enhancing their usability for downstream processes such as service-aware monitoring. Overall, OCP provides a robust solution that integrates seamlessly with existing infrastructures while promoting efficiency and innovation.

ManageEngine AssetExplorer is an IT asset management solution that empowers IT administrators to efficiently oversee and manage assets across various locations. The platform offers built-in features such as inventory tracking and management for both hardware and software assets, alongside customizable workflows that streamline processes like lifecycle automation, vendor interactions, and purchase management, coupled with a configuration management database (CMDB) for mapping out digital infrastructure. You can oversee your hardware and software assets either on-site or via cloud services, ensuring comprehensive management from creation to disposal of each asset. By discovering and scanning assets, you can maintain an accurate awareness of all items within your network. Enhanced visibility into asset usage and demand enables you to implement strategies for sustainable cost reductions, while the system ensures that hardware and software audit readiness is maintained at all times. This comprehensive approach not only simplifies asset management but also fosters greater efficiency within your IT operations.

Codima Toolbox serves as a comprehensive solution enabling organizations to identify and oversee all network assets, generate documentation in both Web and Visio Network Maps automatically, and oversee network devices, all without requiring agents. This platform empowers users to make educated decisions based on trustworthy data. Following a thorough Network Discovery, all additional functionalities within the Toolbox are fully configured and accessible for immediate use. Simplifying device network management and documentation is at the heart of its design. Moreover, this tool enhances operational efficiency by streamlining workflows.

Asset Management for Jira (AMFJ) is a purpose-built solution that transforms Jira into a complete IT asset management hub. Instead of relying on manual spreadsheets, IT teams get a centralized system that links assets directly to Jira tickets, ensuring full traceability and faster resolution times. The tool provides complete asset histories, enabling proactive maintenance and trend analysis that can reduce costly failures. Its robust reporting engine empowers managers to drill deep into relevant metrics, from usage patterns to lifecycle timelines, and customize views for different operational needs. Automated alerts and date-based triggers help keep renewals, maintenance, and compliance tasks on track without constant manual oversight. Mobile-friendly QR code scanning allows quick asset updates in the field, while deep integrations with Microsoft Intune, Jamf Pro, Kandji, Okta, and Entra ID synchronize device and user records effortlessly. AMFJ’s lightweight architecture means teams can go from setup to full deployment in record time, without sacrificing flexibility or control. It’s trusted by hundreds of organizations worldwide for its cost-effectiveness, ease of adoption, and ability to integrate seamlessly into existing IT ecosystems. Real-world testimonials from IT leaders cite improvements in ticket resolution speed, reduction in administrative burden, and enhanced visibility into asset health. By embedding asset management directly into Jira, AMFJ delivers a streamlined, unified approach that empowers IT teams to operate with greater efficiency and precision.

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

Certero Enterprise ITAM stands out as the quickest and most efficient solution for discovering, inventorying, and managing IT assets across various environments. Accessible from any device—be it mobile, desktop, data center, or cloud—it simplifies setup and configuration, enabling organizations to realize value more swiftly. Its user-friendly nature also contributes to a reduced total cost of ownership. Furthermore, it excels in efficiently capturing and analyzing inventory data across all hardware and software, empowering users to leverage valuable insights from Certero Enterprise ITAM. The system facilitates the collection of inventory information from diverse platforms, including Windows desktops and servers, Linux and Unix systems, both on-premises and in the cloud, along with Android and iOS mobile devices. Additionally, it allows for the identification and inventory of a variety of assets, including printers, routers, and other infrastructure components. The solution also encompasses software distribution, patching, and reporting capabilities, and can seamlessly integrate with any Service Desk CMDB. To top it off, Certero holds full ISO27001 Certification for Information Management Security, ensuring peace of mind for its users. This comprehensive approach not only enhances asset management but also improves overall operational efficiency within the organization.