OpenTouch Enterprise Cloud vs. Intermedia Unite

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What is OpenTouch Enterprise Cloud?

Elevate your path to digital transformation by utilizing communication methods designed for the contemporary landscape. Today's businesses aim to empower their teams to work from anywhere while also delivering outstanding experiences for their digital clientele; however, they frequently face challenges such as limited internal resources and insufficient budgets to adopt these cutting-edge communication systems. By embracing communications as a service tailored for the digital age, organizations can accelerate their transformation initiatives significantly. Alcatel-Lucent Enterprise provides a user-centric communication model charged monthly, enabling employees to excel in their roles. IT teams can enhance operational efficiency and manage costs more effectively to meet organizational demands, while also benefiting from enhanced service quality. It is crucial to ensure uninterrupted connectivity between on-site personnel and remote workers to uphold business continuity, all while maintaining robust security measures. Critical calls can be efficiently handled, and all team members can utilize user-friendly call management capabilities. Additionally, facilitate an exceptional customer journey with quick and reliable responses, creating an interaction atmosphere similar to that of a conventional office setting. These innovations empower organizations to fully adopt the evolving landscape of work and lay a foundation for future growth and adaptation. In doing so, they position themselves to thrive in an ever-changing marketplace.

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

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Integrations Supported

Microsoft Teams

Google Workspace

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Integrations Supported

Microsoft Teams

ALGO

CDK Global

DealerSocket

Google Calendar

Google Contacts

Google Meet

HubSpot CRM

Microsoft 365

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API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Supported Platforms

SaaS

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Alcatel Lucent Enterprise

Company Location

India

Company Website

www.al-enterprise.com/en/products/platforms/opentouch-enterprise-cloud

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Categories and Features

Unified Communications

Call Recording

Call Routing

Mobile Access

Voice Mail

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

Not specified