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What is OptiKPI?

OptiKPI serves as a CRM and retention solution tailored specifically for companies in the iGaming sector. It equips these businesses with analytical tools aimed at enhancing player engagement, retention, and overall lifetime value. By leveraging real-time customer data, the platform crafts personalized marketing initiatives that not only boost revenue but also strengthen customer loyalty. Developed by marketing professionals, OptiKPI simplifies intricate retention strategies, enabling businesses to design unique experiences that resonate deeply with their players. With features like smart segmentation, automated campaigns, and live monitoring, the platform empowers businesses to connect with their audience effectively and promote enduring value. Furthermore, OptiKPI is accessible to enterprises of varying sizes, offering advanced features within an intuitive interface that ensures ease of use for all users. This adaptability makes it an ideal choice for companies looking to enhance their player relationships and optimize their marketing efforts.

What is OptiCall?

OptiCall is a comprehensive AI voice intelligence platform designed to transform how telecom providers and contact centers manage customer interactions. It analyzes 100% of conversations using advanced AI to extract insights related to sentiment, performance, and customer intent. The platform provides real-time agent assistance, offering live prompts, recommendations, and escalation alerts to improve call outcomes. It replaces traditional manual QA processes with automated scoring, custom scorecards, and consistent evaluation across all interactions. OptiCall supports multilingual workflows, enabling organizations to operate effectively in diverse and global environments. The system integrates with telecom infrastructure such as PBX systems, CRM platforms, and messaging tools, creating a unified operational ecosystem. It also includes voicebot routing capabilities, ensuring seamless handoffs between automated systems and human agents while preserving context. Centralized dashboards provide full visibility into call performance, trends, and operational metrics. The platform is designed for enterprise use, offering flexible deployment options including cloud, on-premise, and hybrid environments. Its actionable insights help teams identify risks early, improve service quality, and optimize customer engagement strategies. By consolidating analytics, automation, and workflows into one system, it reduces operational complexity. Overall, OptiCall empowers organizations to enhance customer experience, increase efficiency, and make data-driven decisions at scale.

Media

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Media

No images available

Integrations Supported

Firebase
HubSpot CRM
HubSpot Customer Platform
Mailchimp
SendGrid
Textlocal
Twilio

Integrations Supported

Firebase
HubSpot CRM
HubSpot Customer Platform
Mailchimp
SendGrid
Textlocal
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OptiKPI

Date Founded

2016

Company Location

Finland

Company Website

www.optikpi.com

Company Facts

Organization Name

OptiCall Solutions

Date Founded

2015

Company Location

Austria

Company Website

Opticall.solutions

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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