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features
design
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What is Optiwe?

Optiwe transforms customer service and sales processes by automating interactions on a variety of digital platforms like WhatsApp, Facebook, Alexa, and Google Assistant. With a focus on an AI-centric strategy, our platform equips you to customize customer interactions for the demands of the modern digital environment. Are you aiming to improve your customer service while increasing sales? It's essential to transition from expensive, outdated methods. Every feature within Optiwe is built around artificial intelligence, enabling you to optimize your digital communications with clients. By adopting Optiwe, you can train your AI Assistant just once and deploy it effortlessly across all contemporary channels, including your website and popular apps. Furthermore, Optiwe actively monitors conversations and notifies your customer service teams when customers show signs of dissatisfaction or when there are opportunities for sales. With AI assistance during live chats, Optiwe provides smart suggestions to enhance results, thereby boosting your representatives' performance. In the end, Optiwe not only simplifies customer communications but also significantly improves the overall efficiency and effectiveness of your team in meeting customer demands. This innovative approach allows businesses to stay competitive in a rapidly evolving marketplace.

What is Alexa Smart Properties?

Alexa Smart Properties by Amazon empowers various sectors to improve their offerings through voice experiences powered by Alexa. Tailored for extensive implementations, this platform includes unique features that cater to senior living, hospitality, and healthcare, enabling users to effortlessly manage their surroundings. With its user-friendly management tools and robust analytics capabilities, Alexa Smart Properties aids in optimizing operations and enhancing overall efficiency, leading to improved experiences for users. Additionally, the platform offers secure, customizable integrations that allow properties to remain at the forefront of innovation while ensuring outstanding service for both guests and residents. Ultimately, this technology transforms how properties interact with their environment, making everyday tasks more convenient and efficient.

Media

Media

Integrations Supported

Aider
Alexa Smart Properties
Amazon Chime
Crafter CMS
E3:Universal
Facebook Messenger
Joan
Jordan AI Assistant
Lifesize
Mendix
OroCommerce
RingCentral Video
SIRP
Salesforce
ServiceNow
Tact.ai
Vonage Business
XE
Yonomi
Zoom Rooms

Integrations Supported

Aider
Alexa Smart Properties
Amazon Chime
Crafter CMS
E3:Universal
Facebook Messenger
Joan
Jordan AI Assistant
Lifesize
Mendix
OroCommerce
RingCentral Video
SIRP
Salesforce
ServiceNow
Tact.ai
Vonage Business
XE
Yonomi
Zoom Rooms

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$7 per month device
$3 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optiwe

Company Location

United States

Company Website

optiwe.com

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

developer.amazon.com/en-US/alexa/alexasmartproperties

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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