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What is Optoro?

A Comprehensive Returns Solution Customized for Retailers and Brands. Easy for consumers. Beneficial for retailers. Sustainable for the planet. From the instant a customer starts a return to the later stages of warehouse processing and reselling, we offer a powerful solution for retailers and brands that seek to improve outcomes at every phase of the returns process. Boost customer loyalty and reduce churn rates with a tailored and fully personalized online Returns Experience. Save costs by enhancing returns processing and routing through insights derived from data-driven Returns Management. Additionally, unlock the full potential of returned items and minimize environmental impact by channeling products to their most effective platforms using superior ReCommerce strategies. Our all-inclusive approach not only helps retailers streamline their operations but also allows them to play a proactive role in promoting sustainability and responsible consumption. This synergy between profitability and environmental stewardship ultimately creates a win-win scenario for both businesses and the planet.

What is Onward?

The previous year's emphasis on merely offering shipping protection has become obsolete. Onward has transformed the industry by implementing a holistic strategy aimed at boosting customer loyalty while ensuring your business experiences profitable growth. Our achievements are inextricably linked to yours, as we believe in flourishing together when your business succeeds. The burdensome SaaS fees that many companies face are no longer a requirement; Onward is committed to providing outstanding services without the financial strain associated with traditional SaaS models. Bid farewell to the financial burdens of re-shipping fees, return expenses, and product guarantee charges, and instead, provide exceptional post-purchase advantages that won’t strain your budget. With Onward, you receive a comprehensive solution that raises the standard of customer experience to exceptional heights. Foster repeat transactions through attractive credits and incentives that delight your customers while simultaneously nurturing their loyalty. Our professional installation team ensures a smooth transition, handling every aspect on your behalf. Furthermore, customers can easily engage with an automated self-service claims process, achieving resolution in under an hour—truly an effective and all-encompassing approach to enhancing customer loyalty and promoting sustainable growth. Join us in embracing the future of customer satisfaction with Onward, where we are redefining business support and setting new benchmarks for success. Through our innovative solutions, your brand can thrive in an ever-evolving marketplace.

Media

Media

Integrations Supported

Afterpay
Canopy

Integrations Supported

Afterpay
Canopy

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optoro

Date Founded

2004

Company Location

United States

Company Website

www.optoro.com

Company Facts

Organization Name

Onward

Company Location

United States

Company Website

useonward.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

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