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What is Oracle Cobrowse?

Oracle Cobrowse Cloud Service functions as a collaborative tool enabling agents to engage with a customer's screen in real time during voice or chat interactions, thereby facilitating effective problem-solving. This feature not only enhances agents' understanding of customer issues but also leads to quicker resolutions, ultimately enriching the customer experience. Furthermore, agents can utilize Cobrowse to boost sales conversions and enhance customer service quality. The service can be utilized as a standalone application or incorporated as a feature within Oracle Fusion Service. To leverage Oracle Cobrowse, businesses must implement the Cobrowse launcher script on their websites, which ensures smooth functionality. This integration significantly elevates the level of interactivity and engagement between customers and agents, creating a more dynamic and responsive support environment. By fostering this connection, companies can build stronger relationships with their clients, leading to increased satisfaction and loyalty.

What is Acquire?

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Media

Media

Integrations Supported

Oracle Service

Integrations Supported

Facebook
Freshdesk
Freshservice
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Keap
Okta
Rambox
Salesforce
Slack
WeChat
WordPress
Wufoo
X (Twitter)
Zapier
Zendesk
tradeit

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$25 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Company Facts

Organization Name

Acquire

Date Founded

2015

Company Location

United States

Company Website

acquire.io

Categories and Features

Co-Browsing

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Engagement

Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Customer Service

Live Chat
Self Service Portal

Customer Success

Customer Engagement
Onboarding

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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