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What is Oracle Cobrowse?

Oracle Cobrowse Cloud Service functions as a collaborative tool enabling agents to engage with a customer's screen in real time during voice or chat interactions, thereby facilitating effective problem-solving. This feature not only enhances agents' understanding of customer issues but also leads to quicker resolutions, ultimately enriching the customer experience. Furthermore, agents can utilize Cobrowse to boost sales conversions and enhance customer service quality. The service can be utilized as a standalone application or incorporated as a feature within Oracle Fusion Service. To leverage Oracle Cobrowse, businesses must implement the Cobrowse launcher script on their websites, which ensures smooth functionality. This integration significantly elevates the level of interactivity and engagement between customers and agents, creating a more dynamic and responsive support environment. By fostering this connection, companies can build stronger relationships with their clients, leading to increased satisfaction and loyalty.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Oracle Service

Integrations Supported

Amazon S3
Genesys Cloud CX
Google Cloud Platform
Intercom
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$69 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Co-Browsing

Not specified

Categories and Features

AI Copilots

Not specified

Co-Browsing

Not specified

Customer Engagement

Not specified

Customer Experience

Not specified

Screen Sharing

Not specified

Session Replay

Not specified

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