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What is Orlo?

Managing various platforms while being observed by the public can complicate the provision of exceptional social customer service and engaging marketing materials. Envision the advantages of unifying your technology with a powerful platform that can manage all your digital interactions. The Orlo platform is crafted to help you focus on what matters most: providing an outstanding customer experience, and it can be implemented in just a few hours! By bringing all your digital discussions together in the Orlo Inbox, you empower your team to assist customers exactly when they require it. Regardless of whether your interactions happen through social media, live chat, WhatsApp, or SMS, you can provide excellent service straight from the Inbox. Orlo's marketing tool makes connecting with your audience easier than ever, and our integrated live chat feature guarantees you’ll be available for your customers during crucial moments. Transform your communication strategy and elevate customer engagement with Orlo, making your brand a leader in customer care!

What is Khoros?

Khoros facilitates effortless engagement with your customers from the moment of the first offer right through to the final sale and even after. You can connect with your audience on their preferred platforms, such as messaging, chat, social media, email, SMS, and within both external and your own branded communities, ensuring that you stay linked at all times. Our AI-enhanced platform acts as a trusted partner during both your high-achieving moments and tough challenges. With Khoros, you gain access to enterprise-grade workflows that are tailored to handle complex deployments, support high traffic demands, and meet the security and brand protection needs of leading global brands, all backed by an award-winning service team committed to your achievements. We strive to be more than merely a technology provider; Khoros delivers outstanding services, expert coaching, and a wealth of industry insights, establishing us as the perfect collaborator for your ongoing growth and success. By working together, we can cultivate lasting relationships and encourage significant engagement with your customers, ultimately leading to a more robust and loyal customer base. Our commitment to innovation ensures that we continuously adapt to meet the ever-evolving needs of your business.

Media

Media

Integrations Supported

Facebook
Microsoft Dynamics 365
Microsoft Power BI
WhatsApp

Integrations Supported

BL.INK
Bazaarvoice
Beckon
Brandwatch
Common Room
Domo
Google Analytics
InboxCRM by AppEQ
Khoros CX Insights
Khoros Community
Salesforce
SearchUnify
Tableau
Welcome Software

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orlo

Date Founded

2013

Company Location

United Kingdom

Company Website

www.orlo.tech/solutions

Company Facts

Organization Name

Khoros

Date Founded

2008

Company Location

United States

Company Website

khoros.com

Categories and Features

Categories and Features

AI Review Management

Not specified

Audience Intelligence

Not specified

Chatbot

Not specified

Customer Engagement

Not specified

Live Chat

Not specified

Reputation Management

Not specified

Social Listening

Not specified

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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