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What is PRO-T-S?

Our focus was on grasping the critical needs of researchers to improve their data collection techniques and increase interviewer productivity while upholding strong data integrity. This led us to create the PRO-T-S® predictive dialing system, which seamlessly links your interviewers, CATI systems, and telecommunication processes. This customizable telephony solution ensures compatibility with various CATI frameworks, providing a multitude of study-specific dialing options tailored to your phone room's needs. Its flexible dialing modes allow users to function effectively across different locations, projects, CATI interfaces, and telephony configurations. Importantly, PRO-T-S often pays for itself in under a year, with many users experiencing a return on investment in as little as six months. By significantly cutting system costs and improving labor efficiency, PRO-T-S not only enhances productivity but also fosters an increase in revenue and profit for your organization. Ultimately, adopting this system can revolutionize your team's approach to data collection and elevate interviewer performance to new heights. Furthermore, the enhanced capabilities provided by PRO-T-S set the stage for more insightful and efficient research outcomes.

What is CALLMaster Software?

SpeechSoft Inc. focuses on developing and distributing telephony automation software while also providing hardware and comprehensive solutions that effectively integrate with various telephony systems, including VoIP, T1, Digital PBX, and Analog formats. Their flagship CALLMaster software combines six powerful telephony features into a single, all-encompassing package, making it an ideal solution for a wide range of business needs. The company’s telephony products are designed for scalability and are based on an open, non-proprietary framework, enabling businesses to create budget-friendly solutions tailored to their unique requirements. Founded in 1987, SpeechSoft, Inc. has utilized its extensive industry experience to deliver cost-effective telephony solutions across diverse sectors. Through strategic partnerships with leading companies like Microsoft and Dialogic, SpeechSoft is dedicated to providing cutting-edge solutions that adapt to the changing demands of its customers. Emphasizing the importance of long-lasting partnerships, the firm is committed to evolving its offerings in line with future developments in telephony technology, ensuring that clients remain at the forefront of innovation. This proactive approach not only enhances customer satisfaction but also positions SpeechSoft as a leader in the telephony automation sector.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Marketing Systems Group

Date Founded

1987

Company Location

United States

Company Website

www.m-s-g.com

Company Facts

Organization Name

SpeechSoft

Company Website

www.speechsoft.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Event Triggered Recording
On-Demand Recording
Recording Bookmarking
Scheduled Recording

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management

Telephony

Call Center Management
Call Monitoring
Inbound Reporting
Outbound Reporting
Predictive Dialer

Categories and Features

Telephony

Call Center Management
Call Monitoring
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP

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