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What is PRO-T-S?

Our focus was on grasping the critical needs of researchers to improve their data collection techniques and increase interviewer productivity while upholding strong data integrity. This led us to create the PRO-T-S® predictive dialing system, which seamlessly links your interviewers, CATI systems, and telecommunication processes. This customizable telephony solution ensures compatibility with various CATI frameworks, providing a multitude of study-specific dialing options tailored to your phone room's needs. Its flexible dialing modes allow users to function effectively across different locations, projects, CATI interfaces, and telephony configurations. Importantly, PRO-T-S often pays for itself in under a year, with many users experiencing a return on investment in as little as six months. By significantly cutting system costs and improving labor efficiency, PRO-T-S not only enhances productivity but also fosters an increase in revenue and profit for your organization. Ultimately, adopting this system can revolutionize your team's approach to data collection and elevate interviewer performance to new heights. Furthermore, the enhanced capabilities provided by PRO-T-S set the stage for more insightful and efficient research outcomes.

What is Mango Voice?

Mango Voice allows you to effortlessly tailor your phone system and manage calls with ease! Our innovative Digital Switchboard comes equipped with a simple drag-and-drop interface. With Mango Voice, you have the power to determine how each extension handles incoming calls. The Digital Switchboard enables you to choose actions from a list and seamlessly integrate them into your dial plan by dragging them in. You can also rearrange these actions within the dial plan to suit your preferences, simply by dragging them around. After finalizing your configuration, simply click save, and your changes will be applied instantly. Mango Voice is designed to work with most Cisco and Yealink phone models, while other brands may not receive support. Yealink phones are particularly regarded as the top choice currently available in the market. For further details on phone compatibility, please contact a sales representative. Moreover, delving into the extensive features of Mango Voice can significantly improve your communication efficiency and overall productivity. Enhance your phone experience today with Mango Voice!

Media

Media

Integrations Supported

Integrations Supported

CareStack
Curve Hero
ResEasy

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$28.95 per user per month
Billed annually

Supported Platforms

Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Marketing Systems Group

Date Founded

1987

Company Location

United States

Company Website

www.m-s-g.com

Company Facts

Organization Name

Mango

Date Founded

2013

Company Location

United States

Company Website

mangovoice.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Event Triggered Recording
On-Demand Recording
Recording Bookmarking
Scheduled Recording

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management

Telephony

Call Center Management
Call Monitoring
Inbound Reporting
Outbound Reporting
Predictive Dialer

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
Mobile Access

Business VoIP

Not specified

Call Center

Call Logging
Call Recording

Call Recording

Not specified

Call Tracking

Call Recording
Call Routing
Caller Identification

Telephony

Call Monitoring

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