Genesys Cloud CX
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Ratings and Reviews 3 Ratings
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What is PRSONAS™ Digital Experience Platform?
At PRSONAS™ by nuMedia, our team of specialists will assist you in creating a digital workforce specifically designed to meet your company’s unique requirements and seamlessly connect with your current software systems. Picture a uniquely tailored digital representative engaging with your clients, streamlining operations, analyzing data, and providing valuable insights to ensure unparalleled customer interaction! The PRSONAS™ digital solution offers an effortless engagement method that utilizes natural communication and expressions, allowing you to connect with your customers around the clock, every day of the year. This personalized brand ambassador will distinguish you from your rivals while fostering a deeper relationship with your audience. Collaborate with us to lower your onboarding and operational expenses, ensuring your human team remains efficient and satisfied as they focus on more critical tasks. With our support, you can enhance customer satisfaction and loyalty like never before.
What is Genesys Cloud CX?
Genesys Cloud CX is a dynamic, cloud-driven platform designed for contact centers that strives to deliver exceptional customer experiences across various communication channels. Emphasizing scalability and flexibility, it integrates voice, chat, email, social media, and messaging into a cohesive interface. The platform harnesses advanced AI and analytics tools to provide real-time insights, automate routine tasks, and customize interactions, which significantly boosts customer engagement effectiveness. Moreover, its robust workforce management capabilities empower organizations to optimize staffing and performance while maintaining high-quality service standards. Suitable for businesses of all sizes, Genesys Cloud CX allows for effortless implementation and adaptability, making it a superior option for entities looking to enhance their customer service functions. As an added benefit, the solution ensures that companies can swiftly adapt to changing customer expectations and technological innovations, positioning them favorably in a competitive landscape. This adaptability not only improves customer satisfaction but also drives long-term business success.
Integrations Supported
Armour365
Balto
CognitiveScale Cortex AI
Connect
Eat App
Google Cloud Agent Assist
Heylee
InProd
InfiBot
Kasisto KAI
API Availability
Has API
API Availability
Pricing Information
Varies
Pricing varies
Pricing Information
$75 per user per month
Free Trial Offered?
Supported Platforms
SaaS
Windows
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PRSONAS by nuMedia Innovations
Date Founded
1999
Company Location
United States
Company Website
www.prsonas.com
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
www.genesys.com
Categories and Features
Customer Engagement
Analytics
Communication Management
Community Management
Feedback Collection
Video Content
Visitor Management
Alerts/Notifications
Badge Management
ID Scan
Self Check-in
Categories and Features
AI Call Center
Not specified
AI Dialers
Not specified
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Business VoIP
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Contact Center as a Service (CCaaS)
Not specified
Contact Center Quality Assurance
Not specified
Customer Engagement
Analytics
Communication Management
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Experience Orchestration
Not specified
Help Desk
Automated Routing
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Self Service Portal
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management
Proactive Notification
Not specified
Sales Dialers
Not specified
Telephony
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
UCaaS
Not specified
Unified Communications
Not specified
Voice Bot
Not specified
Workforce Optimization (WFO)
Not specified