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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is 3rdwave?

We have effectively tackled three intricate supply chain challenges, enhancing your visibility to an unprecedented level. Through the successful capture and authentication of supply chain data, we have integrated this information to form a holistic perspective that is essential for internal stakeholders to make informed decisions. This initiative marks the beginning of a new phase in automation within the industry. With the validation and understanding of supply chain data, businesses are now positioned to automate operations across various functions more effectively than in the past. It is crucial to empower your workforce to focus on strategic decision-making instead of relying on spreadsheets and manual data processes. By centralizing, validating, and governing your supply chain data, you can fully unlock its potential. This capability enables confident decision-making and rapid implementation, while also allowing for quicker identification and resolution of issues. Consequently, your organization will experience enhanced flexibility to adapt and reorganize in ways that were previously unimaginable, paving the way for significant growth and increased efficiency. As a result, embracing these advancements will not only streamline operations but also position your organization as a leader in the evolving market landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$1995.00/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

3rdwave

Date Founded

1985

Company Location

Canada

Company Website

www.3rdwave.co

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Logistics

3PL
Container Tracking
Cross Docking
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management

Procurement

Not specified

Supply Chain Management

Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Supplier Management
Transportation Management
Warehouse Management

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