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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is Centrical?

Go beyond traditional elements like points, badges, and leaderboards by incorporating a variety of gaming mechanics and strategies that amplify excitement and foster deeper engagement, thereby effectively boosting employee participation, learning, and performance levels. Reduce turnover and workplace fatigue by providing each team member with chances to excel on a daily basis while visualizing a clear path to their goals. Promptly recognize employees for their efforts, processes, and contributions that yield beneficial business results, thereby cultivating a culture of continuous excellence. Generate and sustain enthusiasm around achieving objectives, gaining knowledge, and working collaboratively as a cohesive team. It's essential to understand that employees are more than just cogs in a machine; instilling a sense of significance and purpose within them is vital for maintaining high motivation levels. With Centrical, every staff member can embody heroism, as the platform offers tailored challenges, weekly achievements, and evolving game narratives that illuminate their journey towards success and personal development. By associating specific behaviors with recognition, these actions can transform into lasting habits that benefit the workplace. Centrical harnesses data from your organizational systems and compensation plans to provide instant rewards for employees who make beneficial choices, ultimately fostering a more engaged and driven workforce. This not only enhances the individual employee experience but also uplifts overall organizational performance and morale, creating a thriving workplace where everyone feels valued and motivated. Such an approach can lead to a more dynamic and innovative company culture where every employee plays a key role in collective success.

Media

Media

Integrations Supported

Integrations Supported

Adobe Advertising Cloud
Microsoft 365
ON!Track Asset Management
Oracle Cloud Infrastructure
SAP Document Center
SAP Store
Salesforce
Telia ACE
Verizon Cloud

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

Centrical

Date Founded

2013

Company Location

United States

Company Website

centrical.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

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