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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is Harri?

Harri is an innovative platform focused on enhancing employee engagement for businesses that prioritize service excellence. Its comprehensive suite of tools for talent management, workforce management, employee engagement, and compliance empowers organizations to attract, oversee, involve, and keep top talent, ultimately leading to improved business outcomes. By leveraging these technologies, companies can create a more motivated and productive workforce.

Media

Media

Integrations Supported

Integrations Supported

All Gravy
AllianceHCM
Checkr
Fourth
Mapal Culture Suite
Paychex Flex
Posist
TISSL
Toast Kitchen Display System
Toast POS

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Book a demo to find out bespoke prices for your business.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

Harri

Date Founded

2013

Company Location

United States

Company Website

harri.com/teamlive

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Applicant Tracking

Assessments
Candidate Management
Collaboration Tools
Interview Management
Interview Scheduling
Job Board Posting
Job Requisition
Onboarding
Workflow Management

Employee Experience

Not specified

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
File Management
Job Description Management
Task Management
Training Management

Restaurant Scheduling

Not specified

Talent Management

Compensation Management
Competency Management
Employee Lifecycle Management
Job Description Management
Onboarding
Recruiting Management

Workforce Management

Budgeting & Forecasting
Labor Projection
Scheduling
Time & Attendance

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