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What is Picky Assist?

The significance of effective communication in a business setting is widely recognized. Teambox emerged following thorough analysis of the competitive landscape concerning similar offerings. Our goal was to ensure we addressed every necessary aspect for enterprises aiming to elevate their customer service and provide a collaborative platform for their teams. By integrating your entire workforce into one cohesive system, you can efficiently handle customer inquiries from both WhatsApp and Facebook Messenger. Additionally, you can establish distinct Departments within your team to enhance organization. Furthermore, it is possible to direct specific conversations to the relevant departments based on the message's context or specific customer attributes, ensuring that inquiries, such as product-related questions, reach the right team promptly for a more effective response. This streamlined approach not only improves efficiency but also enhances customer satisfaction.

What is Conversity?

Elevate your experience with Facebook Messenger by incorporating Conversity, which transforms it into an exceptional platform for customer engagement. By leveraging Conversity's capabilities on your backend, you can effectively manage and direct incoming conversations to your internal teams, address offline queries, transfer chats effortlessly between team members, and initiate multi-party conferences, among various other features. Renowned for its extensive suite of enterprise-level functions, Conversity emerges as one of the most advanced and comprehensive solutions specifically designed for Facebook Messenger interactions. It empowers you to develop tailored, interactive, multi-layered menu options that help guide customers to the appropriate teams or departments. Moreover, these menu options can be employed to send helpful information or gather user feedback before connecting them with your support personnel. Additionally, Conversity seamlessly integrates with top CRM and LMS platforms such as Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, and SugarCRM, as well as with widely used Content Management Systems like WordPress, Joomla, and Magento. This capability ensures a unified and efficient communication experience across your organization. Ultimately, not only does this integration enhance overall customer satisfaction, but it also promotes streamlined operational efficiency among your teams, leading to a more productive and harmonious work environment.

Media

Media

Integrations Supported

Brevo
Calendly
Formsite
Freshdesk
GitHub
Gmail
Google Drive
Greenhouse
HubSpot CRM
HubSpot Customer Platform
Shopify
Squarespace
Statuspage
Teachable
Tray.ai
WooCommerce
Zendesk
Zoho CRM
Zoho Desk
Zoho RPA

Integrations Supported

API Availability

API Availability

Pricing Information

$14 per month

Pricing Information

$99.00/month/user
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Picky Assist

Date Founded

2018

Company Location

United States

Company Website

pickyassist.com

Company Facts

Organization Name

Aumenta Global Services

Date Founded

2015

Company Location

India

Company Website

conversity.net

Categories and Features

Chatbot

Not specified

WhatsApp Marketing

Not specified

Categories and Features

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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