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What is Poli Digital?

Poli Digital is a cutting-edge cloud platform designed to enhance communication and sales for small to medium-sized businesses. By merging various communication channels, including WhatsApp, Instagram, Facebook Messenger, and website chat into a single interface, it allows teams to manage customer engagement, sales processes, and support functions with greater efficiency. The platform boasts an array of features such as support for multiple agents, shared inboxes, an integrated CRM equipped with sales pipelines, lead management tools, automation of workflows, options for bulk messaging, and detailed reporting and analytics. Additionally, it incorporates AI-driven agents aimed at providing customer support and qualifying leads, further enhancing its utility. Poli Digital also seamlessly integrates with the official WhatsApp Business Platform and offers APIs for smooth integration with existing systems, keeps comprehensive conversation histories, facilitates customer segmentation, includes audio transcription capabilities, and improves conversation management through artificial intelligence. This platform is designed not only to enrich the customer experience but also to increase productivity, optimize sales operations, and empower businesses to effectively scale their communication across multiple digital channels. Ultimately, Poli Digital equips organizations with the tools needed to leverage digital communication effectively, thereby enhancing their competitiveness in the ever-evolving marketplace. Its commitment to innovation ensures that businesses can adapt to changing market demands while staying connected with their customers.

What is INFOCU5?

INFOCU5 enhances your existing workforce by offering adaptable and scalable solutions that meet your business needs, ensuring you only pay for the extra support you require. Our omnichannel support team provides on-demand sales and service representatives aimed at increasing Customer Lifetime Value (CLV) and Average Order Value (AOV), while also streamlining data and lead management, so you incur costs solely for the time spent engaging with customers. Equipped with diverse capabilities across voice, messaging, email, and dedicated brand ambassadors, we act as a vital extension of your team, faithfully representing your brand’s values and monitoring campaign outcomes. By integrating our advanced enterprise-level contact center software with a global network of customer service and sales agents, we enable businesses to connect with their customers cost-effectively and access additional help as needed. Our marketplace includes a vast array of skilled professionals ready to assist when your internal staff needs an extra hand, ensuring that no opportunity to engage with customers is overlooked. In conclusion, INFOCU5 not only streamlines your operational processes but also fosters a more responsive and flexible approach to customer engagement, ultimately driving growth and satisfaction.

Media

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Media

Integrations Supported

Five9
PayPal
ResponseCRM
Shopify
Slack
WhatsApp
WordPress
Zendesk

Integrations Supported

Five9
PayPal
ResponseCRM
Shopify
Slack
WhatsApp
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$150/month
Free Trial Offered?
Free Version

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Poli Digital

Date Founded

2018

Company Location

Brazil

Company Website

poli.digital

Company Facts

Organization Name

INFOCU5

Date Founded

2014

Company Location

United States

Company Website

www.infocu5.com/our-software/

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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