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What is Poli Digital?

Poli Digital is a cutting-edge cloud platform designed to enhance communication and sales for small to medium-sized businesses. By merging various communication channels, including WhatsApp, Instagram, Facebook Messenger, and website chat into a single interface, it allows teams to manage customer engagement, sales processes, and support functions with greater efficiency. The platform boasts an array of features such as support for multiple agents, shared inboxes, an integrated CRM equipped with sales pipelines, lead management tools, automation of workflows, options for bulk messaging, and detailed reporting and analytics. Additionally, it incorporates AI-driven agents aimed at providing customer support and qualifying leads, further enhancing its utility. Poli Digital also seamlessly integrates with the official WhatsApp Business Platform and offers APIs for smooth integration with existing systems, keeps comprehensive conversation histories, facilitates customer segmentation, includes audio transcription capabilities, and improves conversation management through artificial intelligence. This platform is designed not only to enrich the customer experience but also to increase productivity, optimize sales operations, and empower businesses to effectively scale their communication across multiple digital channels. Ultimately, Poli Digital equips organizations with the tools needed to leverage digital communication effectively, thereby enhancing their competitiveness in the ever-evolving marketplace. Its commitment to innovation ensures that businesses can adapt to changing market demands while staying connected with their customers.

What is Local Measure Engage?

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Media

No images available

Media

Integrations Supported

WhatsApp
Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
Salesforce
Shopify
WeChat
X (Twitter)
Zendesk

Integrations Supported

WhatsApp
Amazon Connect
Apple Business Chat
Confluence
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
LINE
Microsoft Teams
Salesforce
Shopify
WeChat
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$150/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Poli Digital

Date Founded

2018

Company Location

Brazil

Company Website

poli.digital

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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