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What is Porchlight?

Porchlight stands out as a cutting-edge live-chat and customer-support system tailored for teams addressing inquiries from site visitors. It features a compact, embeddable widget that is merely 5.6 KB in size, a collaborative Front Desk for seamless team communication, and Lamplighter AI, which delivers responses from a team-crafted Guidebook, cites its sources, and escalates issues to a human representative when needed. Visitors can easily discern if a human agent is available, if AI assistance is in use, or if the support team is offline. Other useful features include a comprehensive help center, real-time tracking of visitor activity, A/B-tested greeting messages, and a specialized chat page that includes QR codes for convenience. The widget supports various platforms such as WordPress, React, Next.js, Google Tag Manager, and standard HTML sites. Each subscription plan permits unlimited agents, and users can create accounts without the need for credit card details, enhancing accessibility for diverse teams. This adaptable approach allows organizations to efficiently handle customer engagement while avoiding initial costs and ensuring a smooth transition into using the platform. By prioritizing user experience, Porchlight enables teams to provide timely and effective support to their customers.

What is Chatlio for Slack?

Introducing a groundbreaking live chat application that integrates flawlessly with Slack. Unlike other options, this innovative tool enables multiple team members to collaborate in assisting a single visitor simultaneously. Compatible with all devices, it works harmoniously with the existing applications you use. Chatlio acts as a holistic customer support platform, effortlessly blending into your website while connecting with Slack. You can engage with users directly, eliminating the need for extra software, as Chatlio automatically gathers and shares essential customer information, such as their location, local time, browser type, operating system, and the specific page they're on. Additionally, the chat widget can be tailored to your preferences, allowing you to adjust features like shape, colors, and labels directly from the Chatlio control panel. For those desiring complete creative control, CSS access is available at no additional charge across all service tiers. Furthermore, Chatlio enhances the customer experience by facilitating effective communication and improving overall service delivery, making it an invaluable asset for any business.

Media

No images available

Media

Integrations Supported

Integrations Supported

C2CRM
ManageEngine OpManager Nexus
Qlik Application Automation
Slack
WordPress
Wufoo
Zendesk
elevio

API Availability

Has API

API Availability

Pricing Information

$0
The free plan includes one website and 100 AI replies per month. Pro is $19/workspace/month, and Business is $79/workspace/month. Annual billing is available and includes two months free. Additional AI replies and calling are available as add-ons.
Free Version

Pricing Information

$29 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

1001 ToolBox

Company Location

Pakistan

Company Website

porchlight.1001toolbox.com

Company Facts

Organization Name

Chatlio

Company Location

United States

Company Website

chatlio.com

Categories and Features

Live Chat

Not specified

Categories and Features

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Website Visitor Tracking

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