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What is ProProfs Chat?

Our live chat solution empowers operators to connect with customers instantly, enabling them to view visitor messages in real-time and respond more swiftly. Additionally, operators have the capability to transfer chats to colleagues, which expedites the resolution process significantly. They can also utilize pre-written responses to ensure that customers receive accurate information quickly. Customizable chat widgets can be embedded with self-help resources to offer immediate assistance when needed. This proactive chat software is designed to improve the overall user experience. Engaging visitors through chat invitation pop-ups and personalized greetings enhances interaction and fosters a welcoming atmosphere. By utilizing our live chat, businesses can effectively inform website visitors about the latest products, features, or updates to services. Furthermore, providing product tours to your support team can significantly help in engaging potential leads. Our live chat support software integrates seamlessly with leading CRM platforms like Salesforce and Microsoft Dynamics, allowing you to manage potential leads efficiently. This integration ultimately empowers your sales team to close deals more swiftly and effectively, ensuring better overall performance. With these features, your organization can create a more dynamic and responsive customer service environment.

What is ArrowChat?

ArrowChat allows users to effortlessly participate in both text and video chats, enhancing their online interactions. The installation process takes only a few moments, enabling a smooth integration into any existing website setup. This self-hosted live chat solution is built using PHP and jQuery, conveniently appearing at the bottom of your webpage for easy accessibility. Users are automatically signed in when they visit your site, which means no additional coding is necessary! With support for multiple languages through UTF-8 encoding, usernames are accurately retrieved and displayed. ArrowChat also retrieves users' profile links, making them easily accessible to others. Additionally, the platform smartly identifies and displays user avatars, ensuring they are shown correctly. The online user list refreshes in real-time as users add or remove friends from their contacts, providing a dynamic experience. Through the admin panel, you can manage and restrict features within ArrowChat based on specific user groups, tailoring the experience to your needs. Moreover, a mobile-optimized version is available, allowing users on mobile devices to engage with the chat feature seamlessly on your page. This blend of flexibility and user-friendliness positions ArrowChat as an excellent solution for improving communication on your website, making it a standout choice for enhancing user engagement.

Media

Media

Integrations Supported

WordPress
AmeriCommerce
Keap
Kontent.ai
Salesforce
Shopify
Zoho SalesIQ

Integrations Supported

WordPress
BuddyPress
CodeIgniter
Drupal
Elgg
ExpressionEngine
Jcow
Joomla!
MediaWiki
Microsoft 365
Offiria
mooSocial
phpFox
vBulletin

API Availability

API Availability

Has API

Pricing Information

$19.99 per month
Free Version
Free Trial Offered?

Pricing Information

$45 one-time payment
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofschat.com

Company Facts

Organization Name

ArrowChat

Company Location

United States

Company Website

www.arrowchat.com

Categories and Features

Chatbot

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Not specified

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