ProProfs Chat Reviews & Ratings

ProProfs Chat

5.0 out of 5 stars

Ratings and Reviews 5 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is ProProfs Chat?

Our live chat solution empowers operators to connect with customers instantly, enabling them to view visitor messages in real-time and respond more swiftly. Additionally, operators have the capability to transfer chats to colleagues, which expedites the resolution process significantly. They can also utilize pre-written responses to ensure that customers receive accurate information quickly. Customizable chat widgets can be embedded with self-help resources to offer immediate assistance when needed. This proactive chat software is designed to improve the overall user experience. Engaging visitors through chat invitation pop-ups and personalized greetings enhances interaction and fosters a welcoming atmosphere. By utilizing our live chat, businesses can effectively inform website visitors about the latest products, features, or updates to services. Furthermore, providing product tours to your support team can significantly help in engaging potential leads. Our live chat support software integrates seamlessly with leading CRM platforms like Salesforce and Microsoft Dynamics, allowing you to manage potential leads efficiently. This integration ultimately empowers your sales team to close deals more swiftly and effectively, ensuring better overall performance. With these features, your organization can create a more dynamic and responsive customer service environment.

What is Lita?

Meet Lita, a Ruby-powered chatbot tailored for your organization's communication platform, designed to boost productivity while adding a touch of fun. By simplifying tedious, time-consuming, and error-prone tasks into easy commands, Lita enables users to interact with business operations through a chat-based interface, promoting transparency and ongoing awareness within teams. The friendly nature of this robotic companion helps foster relationships and encourages a lively community spirit among colleagues. Developed using Ruby—a flexible and approachable programming language—Lita is open-source, with its code available on GitHub for anyone to investigate. Users can effortlessly add existing plugins or design their own to enhance Lita's capabilities, ensuring it caters to the specific needs of any organization. Adopting Lita not only optimizes workflows but also infuses the workplace with delightful interactions, making it an invaluable addition to any team. Additionally, the ongoing community support surrounding Lita ensures continuous improvement and innovation, keeping it relevant and effective for all users.

Media

Media

Integrations Supported

AmeriCommerce
Keap
Kontent.ai
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
Zoho SalesIQ

Integrations Supported

CA Flowdock
Discord
Facebook Messenger
Gitter
Idobata
Slack
Tox
VK
X (Twitter)

API Availability

API Availability

Pricing Information

$19.99 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofschat.com

Company Facts

Organization Name

Lita

Company Website

github.com/litaio/lita

Categories and Features

Chatbot

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Not specified

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