ProProfs Chat Reviews & Ratings

ProProfs Chat

5.0 out of 5 stars
LiveChat Reviews & Ratings

LiveChat

4.9 out of 5 stars

Ratings and Reviews 5 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 10 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Alternatives to Consider

  • 3CX Reviews & Ratings
    4.4 out of 5 stars 1,237 Ratings
    Company Website for 3CX
  • Zendesk Reviews & Ratings
    4.3 out of 5 stars 8,478 Ratings
    Company Website for Zendesk
  • Forethought Reviews & Ratings
    4.3 out of 5 stars 166 Ratings
    Company Website for Forethought
  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,089 Ratings
    Company Website for SurveySparrow
  • ClickUp Reviews & Ratings
    4.6 out of 5 stars 19,572 Ratings
    Company Website for ClickUp
  • Visual Visitor Reviews & Ratings
    4.9 out of 5 stars 251 Ratings
    Company Website for Visual Visitor
  • StackAI Reviews & Ratings
    4.5 out of 5 stars 55 Ratings
    Company Website for StackAI
  • 11x Reviews & Ratings
    4.3 out of 5 stars 70 Ratings
    Company Website for 11x
  • Bigly Sales Reviews & Ratings
    5.0 out of 5 stars 9 Ratings
    Company Website for Bigly Sales
  • ScalaHosting Reviews & Ratings
    4.9 out of 5 stars 2,389 Ratings
    Company Website for ScalaHosting

What is ProProfs Chat?

Our live chat solution empowers operators to connect with customers instantly, enabling them to view visitor messages in real-time and respond more swiftly. Additionally, operators have the capability to transfer chats to colleagues, which expedites the resolution process significantly. They can also utilize pre-written responses to ensure that customers receive accurate information quickly. Customizable chat widgets can be embedded with self-help resources to offer immediate assistance when needed. This proactive chat software is designed to improve the overall user experience. Engaging visitors through chat invitation pop-ups and personalized greetings enhances interaction and fosters a welcoming atmosphere. By utilizing our live chat, businesses can effectively inform website visitors about the latest products, features, or updates to services. Furthermore, providing product tours to your support team can significantly help in engaging potential leads. Our live chat support software integrates seamlessly with leading CRM platforms like Salesforce and Microsoft Dynamics, allowing you to manage potential leads efficiently. This integration ultimately empowers your sales team to close deals more swiftly and effectively, ensuring better overall performance. With these features, your organization can create a more dynamic and responsive customer service environment.

What is LiveChat?

LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps. Unified multi-channel support Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed. AI-powered productivity Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice. Best features for better UX LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction. Seamless integration and setup LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack. Data-driven growth Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.

Media

Media

Integrations Supported

AmeriCommerce
Keap
Mailchimp
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM

Integrations Supported

AmeriCommerce
Keap
Mailchimp
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
5X
Act-On
Bugpilot
Close
Constant Contact
Data Virtuality
DentalTap
Gold-Vision CRM
Helpmonks
Kommo
Magento
Pinnacle Cart

API Availability

API Availability

Has API

Pricing Information

$19.99 per month
Free Version
Free Trial Offered?

Pricing Information

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofschat.com

Company Facts

Organization Name

LiveChat Software

Date Founded

2002

Company Location

United States

Company Website

www.livechat.com

Categories and Features

Chatbot

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Natural Language Processing
Payment Integration
Reporting / Analytics

CRM

Not specified

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Quizmixer Reviews & Ratings

Quizmixer

5.0 out of 5 stars

Popular Alternatives

Freshchat Reviews & Ratings

Freshchat

Freshworks
4.2 out of 5 stars
Zoho SalesIQ Reviews & Ratings

Zoho SalesIQ

Zoho
4.8 out of 5 stars
HelpCrunch Reviews & Ratings

HelpCrunch

3.0 out of 5 stars